Manager, Residential Inbound Sales

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsible for coaching and development of a team of Sales Supervisors in a fast‑paced, dynamic call‑center sales environment. Accountable for meeting and exceeding established sales goals.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Professional and highly motivated manager with strong sales coaching and developmental experience in a fast‑paced, dynamic call‑center sales environment.
• Motivate a team of individuals to meet or exceed established sales targets.
• Develop new sales strategies within the call center to maximize opportunities.
• Ensure company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue‑generating units (RGUs).
• Daily monitoring of activities to ensure quality standards are met or exceeded.
• Daily monitoring of individual and team sales performance.
• Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
• Candidate must have ability to work in a pay‑for‑performance and structured environment and respond to customer/employee inquiries within a timely period.
• Handle all customer complaints and escalations as required.
• Perform other duties as required by management.

• Ability to read, write, speak and understand English.
• Knowledge of cable and telecommunications products and services.
• Ability to work variable hours.
• Ability to work a five‑day work week which must include one weekend day.

Bachelor’s Degree or equivalent work experience required.

• Call Center Management Experience – 5+ years
• Call Center Sales Manager experience – 1 year

Office environment.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond connectivity solutions, we provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.

Charter Communications is an Equal Opportunity Employer, including job seekers with disabilities and veterans.