Documentation Specialist

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Full Time Regular Clerical Bio Derm, Largo, FL, US

9 days ago Requisition

Salary Range: $19.00 To $20.00 Hourly

This administrative position is responsible for assisting the documentation team with data entry projects, compliance paperwork (receiving and processing), contacting physicians’ offices regarding patient paperwork, and leadership of the documentation division. This position handles extremely sensitive information, so it is critical to adhere to company policy and standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Details:

25% Partnering with external resources: calling physicians’ offices to confirm receipt of necessary paperwork; confirming compliance of all paperwork is complete and accurate – repeating follow up if not complete or accurate.

25% Customer satisfaction: owning customer satisfaction and managing relationships through excellent customer service techniques during phone conversations (inbound/outbound).

25% Education of external resources: educating physician’s office on urgency and necessity of completed and returned paperwork. Working with reps to educate physician’s offices on product opportunities.

25% Administrative: ensuring reception, processing and distribution of communications, organizing paper and electronic files, analyzing efficiency of communication processes, and strict adherence to company policies, especially on confidential information.

• Plan and organize work
  : require the ability to create and use logical, systematic processes to achieve goals. Visualize steps, organize and modify as necessary.
• Interpersonal communication
  : effectively communicate, develop, and foster strong working relationships to drive team growth, engagement and productivity.
• Collaboration
  : work together toward a common purpose to achieve team and business benefit.
• Deliver consistent results
  : follow through on tasks and goals to support team/operations success and improvements.
• Job Knowledge / Technical Knowledge
  : demonstrated level of expertise, understanding responsibilities and applying new information and skills.

None

The primary work environment is in the office area. The noise level is low.

Typical office environment demands.

None

• High School Diploma; associate degree preferred.
• 3+ years of experience within a customer service/office environment.
• Experience submitting Medicare and Medicaid billing procedures and a good working knowledge of Medicare rules and procedures.
• Excellent communication/customer relations skills with strong attention to detail and critical thinking aptitude.
• Ability to work in a self‑motivating, fast‑paced, results‑oriented environment.
• Demonstrated experience with Microsoft Office Software, typing and 10‑key.

None

None

Bio Derm is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.