Client Service Coordinator

Client Service Coordinator

SUMMARY OF JOB PURPOSE AND FUNCTION. The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner. The role influences clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within and around the team.
• Actively recruit new clients by promoting hospital services and ensuring the flow of clients and pets for superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through an efficient, productive run of the hospital.
• Provide professional, efficient and exceptional service at all times, including encouraging visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history into the computer, using proper identification collars and tags, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and carrying out proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

• Quality – The consumer is our boss; quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit that endures.
• Efficiency – We use resources to the fullest, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future and profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative Care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi‑task: manage multiple tasks simultaneously, shift attention quickly and accurately under distracting conditions.
• Strong communication skills: read, write, speak fluent English with appropriate grammar, style, vocabulary, correct spelling, exceptionally strong written and verbal communication.
• Organizational ability: systematic approach, orderly, turns chaos into order.
• Problem‑solving skills: identify, analyze, solve problems and translate them into practical solutions.
• Client service skills: consistently ensure the team provides attentive, courteous, informative service.
• Intellectual ability: accurately follow instructions in oral, written, or diagram format.
• Mathematical ability: basic arithmetic proficiency (addition, subtraction, multiplication).
• Computer proficiency: enter data accurately, work with the hospital information system, and maintain documentation.

$15.00 – $18.69 Hourly. The pay range reflects a general hiring range for the area; the specific rate is determined based on experience, skill level, and education and may vary by location or applicable minimum wage laws.

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling
• Company‑Paid Associate Life Insurance and Supplemental Life Insurance options
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Backup Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status:
Full‑time (FT) Associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only);
Part‑time Associates are eligible for those benefits with an asterisk (*).