Customer Srvc Representative

R Customer Srvc Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

• Deliver world‑class customer service and build business relationships with internal and external customers, including ANC clients.
• Fast and accurate processing of orders and service requests, handling general inquiries, and basic troubleshooting via inbound and outbound calls.
• Coordinate CO₂ fills and service calls, provide estimated time of arrivals to customers, and work with Service Managers and Area Beverage Managers to ensure customer satisfaction by following the escalation process.
• Manage inbound and outbound customer calls, providing product/service information and determining appropriate service actions.
• Coordinate logistics for service, CO₂ fills, and rush deliveries, including providing ETAs and liaising between customers, Service Managers, Area Beverage Managers, drivers, and Accounts Receivable.
• Provide non‑technical customer support, handle next‑level service issues, and conduct basic troubleshooting calls.
• Maintain excellent follow‑up skills to advise customers on response methods and time frames for service requests.
• Assist with special projects, process documentation and updates, e‑mail/portal order processing, and departmental training initiatives.

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

• Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.

• Comprehensive family benefits: medical, dental, vision, life, AD&D, short‑term and long‑term disability.
• Paid parental leave up to 14 weeks.
• 401(k) retirement plan with company match.
• Tuition assistance.
• Paid holidays, vacation and sick time.
• Early access: benefits start after 30 days of employment.

Neelam Patel –  –

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. We are a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-ac