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Inbound Sales Associate-Lending Industry

Job in Las Vegas - NV Nevada - USA
Posted by Sutherland
Full Time position (Ref. #18006057)
Listed on 2019-04-19
Job specializations:
  • Customer Service
    Customer Service Rep, Entry Level Customer Service, Web Support, Expat Customer Service
  • Sales
Job Description & How to Apply Below
Sutherland is seeking a motivated and passionate person to join as a Customer Service Lending Specialist.

In this position you will be delivering excellent personalized service to our customers. Provide support over the phone and respond to questions about loan status, assisting clients with navigating website and resolve customer’s issues.

DUTIES AND RESPONSIBILITIES:
• Identify account holder and verify account information
• Assist consumers with a high level of customer service in a variety of areas, as these may pertain to the scope of services provided pursuant to this SOW, including:
• Application status, procedures for completion
• Application initiation and completion
• Loan Notification (including notification of terms and conditions of the loan)
• Disbursement Process
• Adnce to all scripts, regulatory guidelines and procedures
Position Requirements
High School
QUALIFICATIONS:
• 2+ years of customer service experience is preferred, but willing to train the right candidate
• 4-year College degree preferred
• High School diploma is a requirement
• Experience working in a very fast paced environment with strong multi-tasking required
• High attention to detail required
• Experience with automated customer service platforms is a plus
• A professional, helpful and friendly attitude coupled with the ability to listen, teach and elicit information efficiently
• Experience working in a metrics driven organization
• Background in providing customer support from various industries including retail, banking, food service or any other type of customer service
• A strong problem solver with an interest in resolving customer issues
• Ability to work independently and efficiently
• Excellent writing, , phone and organization skills
• Strong verbal communication and computer skills
• Ability to work various shifts
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Sutherland is a drug free workplace.

HIVE095 18006057
Contact Information
Contact Name: Sutherland
Contact Phone: 5852960800
Preferred method of contact: Email with CV via Application Box below.
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