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Senior . Assoc-Workforce Planning​/RTA

Job in Las Vegas - NV Nevada - USA
Posted by Sutherland
Full Time position (Ref. #18006444)
Listed on 2019-04-19
Job specializations:
  • Administrative
    Office Administration
  • Management
    Operations Manager, Program Manager, Management Graduate
Job Description & How to Apply Below
Position:  Sr. Assoc-Workforce Planning (RTA)

Sutherland is seeking a strategic-thinking and analytical person to join us as a Workforce Management Specialist. We are a group of hard-working and forward-thinking individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Specialists in this role get to:
• Set the path to success: Oversee, manage, and track forecasting of monthly and weekly volumes for successful planning
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Influence the lives of others: Develop, train, and manage team members
• Take the lead: Develop an internal future managerial pipeline to fulfill quality and adequate talent needs k as a team-player
Position Requirements
Bachelor,   1 to 2 Years work experience
Our most successful candidates will have:
• Two+ years of workforce management experience in a contact center environment
• English and Spanish proficiency
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Ability to be customer-oriented in managing communications and issues
• Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Ability to be pro-active in developing trust and professional rapport with employees and team members; wor
Required Language Skills:
  • English - Very good
Additional Information / Benefits
Sutherland is a drug free workplace.

HIVE095 18006444
Contact Information
Contact Name: Sutherland
Contact Phone: 5852960800
Preferred method of contact: Email with CV via Application Box below.
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