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Front Desk Agent

Job in Las Vegas - Clark County - NV Nevada - USA , 89102
Company: Plaza Hotel & Casino
Full Time position
Listed on 2021-04-10
Job specializations:
  • Hospitality/Catering
  • Hotel
    Hotel Management
Job Description & How to Apply Below

About the Organization  The Plaza Hotel and Casino redefines Downtown Las Vegas luxury and creates a perfect combination of comfort and sophistication. Anchoring the Fremont Street Experience, the Plaza has been an iconic hotel in Downtown Las Vegas for the past 49 years and a recent property reinvention has allowed the Plaza to retain its classic Las Vegas charm and embrace a new world look. Boasting real values, real people and classic fun.    


POSITION SUMMARY: It is the primary responsibility of the Front Desk Agent to check guests in and out of the hotel, verify guest accounts, run reports, answer phones, answer questions, make guest feel welcome, and provide excellent customer service. All duties are to be performed in accordance with departmental and the Plaza policies, practices and procedures.

Top 5 Specific Job Functions:

+ Welcome guests to the property and provide excellent service within the property's service standards and brand attributes

+ Check guests in and out of the hotel

+ Settle guest's accounts/bills and collect correct method of payment

+ Answer property questions and provide information regarding rooms, restaurants, and entertainment

+ Answer multi-line phone system for guests and provide assistance when necessary

Other Specific Job Functions:

+ Exhibit a professional demeanor and willingness to assist all guests whenever possible

+ Answer property questions; provide accurate information regarding rooms, restaurants, casino events, promotions, and directions

+ Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities

+ Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

+ Meet the demands of a fast-paced environment by using good judgment and the ability to multitask

+ Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies

+ Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property

+ Promote and sell all products and services available at the Plaza

+ Proactively provide quotes for room rates and up-sell to the guest

+ Control and issue keys to rooms and assist in coordination of the Front Desk and all supportive departments

+ Verify correct charges and credits are posted to the corresponding guest folio

+ Collect all required guest profile information during check-in process

+ Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

+ Promote Royal Rewards enrollment and benefits to guests

+ Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management

+ Most understand and assist in functions of Night Audit.

+ Perform other job related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Position Requirements  


+ Must be able to communicate effectively in English, in both written and oral forms

+ At least one year previous Front Desk or Room Reservations experience is required

+ At least 6 months of guest service experience

+ Must be familiar with LMS

+ Must have previous cash handling experience

+ Excellent customer service skills

+ Ability to:  

+ perform job functions with attention to detail, speed, and accuracy

+ prioritize and organize

+ be a clear thinker, remaining calm and resolving problems using good judgment

+ follow directions thoroughly

+ understand guest service needs

+ work cohesively with co-workers as part of a team

+ work with minimal supervision

+ maintain confidentiality of guest information and pertinent hotel data

+ ascertain departmental training needs and provide such training

+ direct performance of staff and follow with corrections when needed

+ motivate staff and maintain a cohesive team

+ Have interpersonal skills to deal effectively with all business contacts

+ Ability to take initiative and exhibit flexibility

+ Ability to be persuasive

+ Professional appearance and demeanor

+ Work varied shifts, including weekends and holidays

+ High school diploma or equivalent

+ Working knowledge of Microsoft Office products


+ Previous experience working in a similar resort setting

+ At least 2 years of previous experience working in a similar resort setting.

+ Entry-level sales experience

+ Bilingual.


+ Alcohol Awareness Card

+ Gaming Registration

+ Union Referral

PlayLV Gaming is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, PlayLV Gaming will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.


EOE Statement  We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   

This position is currently accepting applications.
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