Crew Scheduling Operations Manager

Summary

The Manager of Crew Scheduling Operations is responsible for the management and success of the 24/7/365 Crew Scheduling department and ensures excellent customer service for all Allegiant crew members, on-time performance, operational integrity, and legal compliance. The Manager of Crew Scheduling Operations is responsible for regular reporting of operational trends, events, and coverage issues to the Senior Manager of Crew Services Operations and Operations Control Center (OCC).

Visa Sponsorship Available:
No.

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.

Education:

Bachelor’s Degree (Bachelor’s degree or equivalent work experience).

Experience:

• Minimum three (3) years of experience in an operational role, preferably Crew Scheduling
• Minimum two (2) years of experience in a supervisor role or above
• Excellent computer skills, including a working knowledge of the Microsoft Office suite — Word, Excel, PowerPoint, and Outlook. Familiar with Microsoft Teams and Share Point
• Ability to work effectively in a high-pressure environment
• Excellent problem-solving skills and the desire to inherently seek resolution to conflict
• Ability to demonstrate sound judgment and discretion
• Ability to read, write, and speak English to receive instructions, directives, and ensure safety, and interact with customers and team members
• Proven knowledge and complete understanding of the applicable Federal Aviation Regulations (FARs)
• Strong leadership and relationship-building skills
• Ability to eliminate decision-paralysis through sound experiential reasoning
• Time-management skills to meet timelines across multiple projects
• High operational awareness to lead and guide team members
• Experience in leading a team, including motivating, supporting, correcting, and teaching, with a lead-by-example attitude
• Available to work nights, weekends, and holidays when managing an operational team
• Ability to improve results by evolving with available resources, including developing reports, automation, and potential AI solutions

• Experience with collective bargaining agreements
• Understanding of recruiting and hiring personnel processes within Allegiant
• Experience in developing and documenting processes
• Experience in developing training curriculum
• Understanding of staffing and headcount models related to crew and the Crew Services department
• Experience in overseeing a 24/7 department

• Work with Network Planning on improvements to the flight schedule and planned buffers
• Work with Crew Planning on reserve levels, determining reserve callout periods, and the crew member headcount model
• Collaborate with Flight Crew Operations on determining temporary duty assignment allocations and evaluating staffing levels for future months
• Maintain positive relationships with Union leadership and have open communication regarding Crew Scheduling matters
• Analyze and report on changes to regulatory or collective bargaining rules, and the effect on required headcount
• Ensure the department is staffed in alignment with the department approved budget and manage the department headcount model
• Represent the department at operational meetings, providing statistics and data pertaining to Crew Scheduling
• Lead efforts to maintain a customer service mindset within the Crew Scheduling department and strive to improve the crew member experience
• Serve as negotiations support and subject matter expert during collective bargaining negotiations
• Ensure new crew schedulers are trained to be proficient in FAA regulations, CBA rules, and company policies and procedures
• Ensure all schedulers remain trained to a high level of proficiency, and are current and qualified
• Develop and deliver Crew Scheduling annual employee performance reviews and quarterly reviews as required
• Collaborate with the Crew Resources department to ensure training aligns with the needs and processes of the department
• Interact with other corporate departments including Flight Crew Management, Operations Control Center (OCC), Revenue Planning, Scheduling,…