Program Manager

THE ORGANIZATION

The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience.

Every program is designed with our clients in mind; we are "client-centric."

The Housing Program Manager oversees The Just One Project's Operation Home programs, including Rapid Rehousing and Permanent Supportive Housing, to ensure high quality, compliant, and outcomes focused service delivery. This role provides direct supervision to Case Managers, manages daily program operations, and ensures adherence to HUD, ESG, and other funding requirements. In partnership with the Director of Programs, Finance, and Grants, the Housing Program Manager monitors program performance, financial stewardship, and reporting while strengthening landlord and community partnerships to support both immediate housing placement and long term housing stability.

• Regularly meet with the Director of Programs to provide strategic updates on program performance, risks, compliance matters, and staffing needs.
• Participate in strategic planning and program development discussions related to Operation Home and Rapid Rehousing sustainability and growth.
• Support the Director of Programs in strategic initiatives, compliance oversight, and program expansion efforts.
• Make data-informed recommendations for program improvements and operational efficiency.
• Represent the organization in housing collaboratives, and community stakeholder engagements as appropriate.

• Provide direct supervision, leadership, coaching, and performance management to Case Managers assigned to Operation Home and Rapid Rehousing.
• Participate in hiring, onboarding, training, and evaluating Case Managers.
• Develop staff capacity through structured training, mentorship, and professional development planning.
• Lead monthly case review meetings and provide consistent, structured feedback and direction to Case Managers.

• Oversee daily program operations to ensure alignment with organizational goals, grant requirements, and best practices.
• Monitor caseload distribution and ensure equitable and strategic client assignments.
• Review and approve service plans, housing stability plans, and financial assistance requests to ensure compliance and effectiveness.
• Oversee client assessments and re-assessments to ensure services are data-driven and aligned with self-sufficiency goals.
• Ensure clients receive comprehensive wrap-around services and appropriate referrals to support long-term housing stability.
• Monitor housing placements to ensure timeliness, stability, and compliance with program standards.

• Ensure compliance with HUD, ESG, CoC, and other funding source regulations, including eligibility determination, income verification, habitability standards, and required documentation.
• Ensure timely and accurate documentation in HMIS and Salesforce through routine file reviews and internal audits.
• Develop, implement, and enforce program policies, procedures, and standard operating guidelines.
• Coordinate with Finance and Grants to prepare for monitoring visits, audits, and funder reporting requirements.
• Oversee preparation and submission of required reports to funders and provide summaries to the Director of Programs.
• Ensure confidentiality, data integrity, and ethical service delivery across all program operations.

• Oversee rental assistance processing, financial disbursements, and budget allocations in partnership with Finance to ensure adherence to grant guidelines.
• Monitor program expenditures and reallocate resources as necessary to remain within budget and funding restrictions.
• Track, analyze, and report program outcomes including housing placements, returns to homelessness, income growth, and housing retention rates.

• Oversee landlord engagement strategies and maintain strong partnerships to support Rapid Rehousing placements.
• Ensure staff effectively mediate client landlord conflicts and appropriately escalated high-risk situations.
• Collaborate with the Supportive Services Manager to strengthen community partnerships and remove systemic barriers to housing access.

• Lead quality assurance efforts, including regular case reviews and performance evaluations to ensure service effectiveness and client progress toward self-sufficiency.
• Identify trends, service gaps, compliance risks, and operational challenges and implement corrective action plans as needed.

• Perform other duties as assigned in support of…