Assistant General Manager - Restaurants

This is intended to be anof the responsibilities and requirements attributed to the position of Restaurant Assistant General Manager. It is not intended to be limited to such content nor does it describe solely what occupies a given day or week.

Assist General Manager to plan, direct, lead, and provide oversight over all facets of the restaurant’s daily operations and staff; assist General Manager to manage staffing, sales, vendor contracts; develop strategies and processes to monitor costs and maximize revenues; assist General Manager to establish measurable goals and objectives that focus on profit, product, and service; ensure compliance with all workplace and safety laws and enforce all company policies;

act as General Manager assuming all responsibilities and requirements whenever assigned.

• Assist General Manager with recruiting, hiring, training, and development of all staff.
• Supervise all department employees.
• Assist General Manager with employee performance evaluations
• Ensure disciplinary / termination procedures are followed
• Maintain “open door” policy for employees to communicate concerns and the resolution of complaints and conflicts
• Investigate and resolve employee complaints and conflicts
• Participate in employee wage and salary increases
• Ensure compliance with workplace standards, laws, and safety regulations
• Assist General Manager to establish and enforce standards for personnel performance and customer service
• Achieve business goals and objectives
• Assist General Manager to ensure adequate staffing and approve employee vacation requests

• Assist General Manager with operations of the restaurant, including customer service, revenues, and vendor/supplier contracts
• Maintain quick and efficient entry system for guests
• Ensure all incident reports are completed appropriately
• Promptly address all operational issues with Management and Staff
• Ensure Service goals and standards are defined and enforced in all venues
• Monitor venue environment for cleanliness, appropriate lighting, sound and temperature
• Assist General Manager with menu design and implement price strategy
• Assist General Manager with BOH and FOH staff and the day to day operations of the restaurant
• Monitor all lost and found items, record in Log under lost and found.

• Execute sales and marketing strategies
• Assist General Manager with cost control measures to minimize overhead costs
• Assist General Manager with strategic plans and revenue forecasts
• Complete weekly GM report as directed
• Assist General Manager with to monitor / analyze weekly and monthly Cost of Goods Sale and labor reports
• Assist General Manager to create and implement clearly defined action plans for any budget deficiencies
• Ensure Point of Sales Data is current and accurate
• Assist General Manager to establish and monitor prices
• Assist General Manager with annual operating budget proposal to the President and CFO
• Attend financial meetings with the President and Managing Partner
• Assist General Manager with to obtain bids and negotiate service and vendor contracts, and leasehold or capital expenses

• Assist General Manager with all Facility improvements
• Assist General Manager with health department inspections; ensure “A” grade ratings and compliance with all local and state Health Department regulations
• Assist General Manager with warranty file and operations manuals on all equipment

• Ensure all guest complaints are resolved in a satisfactory manner
• Regularly communicate with Company Executives and Partners
• Serve as point of contact and interface with Partner’s Operations Departments
• Maintain high guest satisfaction through consistently introducing innovative products
• Present and maintain a professional, charismatic image when interacting with media.

• Create 3-4 organic posts per week using information provided by the marketing team for one of the following social platforms:
  Facebook, Instagram & Instagram Stories
• Share the restaurant’s…