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Customer Care Supervisor

Job in Lawrence - Douglas County - KS Kansas - USA
Company: Berry
Contract position
Listed on 2021-05-27
Job specializations:
  • Customer Service/Help Desk
Job Description & How to Apply Below
Position:  CUSTOMER CARE SUPERVISOR

Overview

Berry Global, headquartered in Evansville, Indiana, is committed to its mission of ‘Always Advancing to Protect What’s Important.’ With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals.

At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com.

This role is focused on working with the customer care/sales support specialist team assigned in driving the initiatives of the customer care manager/director. Responsible for working with the manager to determine appropriate distribution of accounts among team members to insure proper coverage. Works as needed with other internal and external teams to ensure commitments to customers are met.

Compensation Package includes:

· Competitive base salary

· Sales Incentive Plan

· Medical/Dental/Vision

· 401k

· Paid Vacation and Holidays

· Career progression opportunities and more

Responsibilities

  • Supervises, coordinates and monitors staff activities to ensure prompt and accurate responses to internal and external customers.
  • Suggest and assist with managing process improvement opportunities and team growth.
  • Identify team member strengths and skill set for appropriate account assignments.
  • Organize cross training on strategic accounts.
  • Coach individuals in areas of improvement.
  • Monitors key KPI data for team members to support organizational goals.
  • Participates in the periodic review of employees for performance and salary evaluation.
  • Manage key customer accounts as assigned.
  • Promote teamwork within the department and cooperation with other teams and departments.
  • Assist with onboarding of new team members.
  • Responsible for determining and escalating service risks and issues through proper channels in seeking resolutions and mitigation plans.
  • Qualifications

  • Bachelor’s Degree in Management, Sales, Marketing, or Supply Chain Preferred
  • 1-2 years’ experience in a customer service supervisor position in a fast moving consumer or manufacturing environment
  • Proficiency in gathering, analyzing and interpreting data.
  • JDE/Cognos/Tableau proficiency a plus
  • Proficient in Microsoft Excel and related Office applications
  • Effectively communicate with customers, both external and internal
  • COMPENTENCIES:

  • Excellent communication skills-verbal and written
  • Process proven leadership experience and ability to motivate employees
  • Organized, detailed and strong multi-tasking skills
  • Proven analytical and problem solving skills
  • With a full understanding of the impact of role to total business costs
  • Excellent attention to details
  • Strong IT systems knowledge and skills Advanced Excel user
  • Ability to analyze and manipulate technical and complex data and provide meaningful information
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