Store Manager, Retail & Store Manager

Job Description:

Manager

Reports to:

Store Ownership Status:
Full-time/Salary/Exempt

Reviewed:
November 2025

Responsibilities of Manager include, but are not limited to:

Leading & Coaching Your Assistant Managers and Barista Team Members

• Uphold core values of Integrity, Love, Courage and Humility at all times.
• Direct the barista station workflow and maintain quality and speed of service
• Hire and train store leadership for each store and facilitate the training of team members.
• Intentionally develop future leaders within the Dream Bean store system.
• Maintain confident, positive demeanor during stressful circumstances
• Manage store leadership and barista performance and build employee morale
• Coach and provide instruction to employees on a regular (daily) basis
• Hold team members accountable to all company policies and procedures
• Oversee and/or provide training to all new employees with assistance from Assistant Managers, Head Barista, and Shift Leads.
• Provide constant feedback to motivate and improve store and employee performance
• Conduct regular weekly team meetings with Assistant Managers
• Uphold team morale by discouraging drama and encouraging a strong team spirit
• Be available to answer employee calls/questions at all times
• Coach team members on what constitutes an emergency and what decisions should be handled without the need for a call to the management or ownership.
• Handle disciplinary action with employees as needed. Contact Store Owner immediately if an employee is not performing well and termination is necessary

Paperwork Tasks & Meetings

• Scheduling - Maintain consistent store schedule. Schedule prepared on Homebase and communicated to store ownership by agreed upon day/time. Review labor guide (Power Bi) on a weekly basis and ensure scheduling is following labor guide.
• Ensure equipment is in working order and communicate any problems immediately.
• Inventory & Harvest Order - Conduct weekly inventory and submit product order as needed. Review COGs weekly and ensure product ordering is aligned with budget.
• Harvest Truck Delivery - Coordinate weekly delivery receiving and efficient storing of all product.
• Submit SCRC requests immediately and follow-up as needed.
• Deposits and Cash Handling - Make store deposits every Monday, Wednesday and Friday. Monitor daily cash overage/shortage and follow up with appropriate team members when necessary. Should be under no more than $10.00/month.
• Goal Setting - Submit store sales, team and item goals each month on shared sheet. Due on last day of previous month along with summary of that month’s achievements related to goals.
• Receipt capture - Submit any invoices and credit card purchases using Dext. All cash payouts or atypical transactions using store cash should be texted to designated member of the management team.
• Interviewing, Training, & Hiring - Conduct interviews, and hire quality team members as needed
• Confirm New Hire information with HR coordinator, prior to first day of work behind the barista station including paperwork, availability, and bank information.
• Schedule & perform staff evaluations outside of the store as prompted by the HR coordinator.
• Work Email - Check work email address daily. Respond promptly (during your scheduled working hours) to emails from Corporate or Store Owners/Management team. Communicate important information to team members promptly.
• Meet with the Store Owner monthly - Use good judgment to determine when to contact store owner, outside of meetings and store visits, to assist with store or employee situations that may arise
• Bring any and all ideas regarding marketing initiatives, store sales growth opportunities, team building, paperwork questions, etc. to the monthly meeting

Store Cleanliness

• Maintain clean store and friendly environment - ensure all deep cleaning and daily cleaning is handl ed by staff which includes, but is not limited to the following:
• Outside daily details: ensure trash is picked up from parking lot and yard, outside tables are arranged neatly and wiped down daily, weeds are pulled
• Inside daily details: front/side windows, and drive thru window are free of fingerprints, tables and chairs are clean, condiment station is neat,…