Customer Service Representative

AtLink customers enjoy $75 in savings on You Tube TV — that’s $15 off for 5 months!

In response to our rapidly expanding operation, we are looking for motivated and energetic individuals to join our team. Call Center /Technical Support experience preferred but not required. Must have basic internet knowledge and familiarity with basic computer programs. Applicants should have strong verbal and written communication skills.

This position responsibilities include visiting with customers over the phone addressing a variety of topics, including: service, billing, collections, support and special projects. Our
Customer Service Representatives
are valued team members and play a critical role in the growth of our company by delivering positive customer experiences and being ambassadors of the AtLink brand.

Compensation

AtLink offers great benefits, including:

• Competitive Wage
• In-depth and Ongoing Paid Training
• Health,Dental, Vision, Life Insurance, Company Matched 401K Plan.
• Vacation, Holiday, and Personal time off pay.

Job Responsibilities / Qualifications (include but not limited to):

• Answer inbound / make outbound calls and respond to customer support requests with a positive, enthusiastic attitude and solution-oriented mentality
• Call center experience and/or customer service experience preferred
• Strong phone skills with excellent verbal and written abilities
• Possess a willingness and commitment to providing exceptional customer service.
• Outstanding active listening skills and the ability to engage customers to understand their situation and needs
• Ability to diffuse and de-escalate an upset customer
• Excellent written, verbal, and interpersonal communication skills with supervisors, peers, and customers with refined telephone tact and diplomacy.
• Time management skills (dependable, accurate, punctual and detail oriented)
• Ability to give full attention to what other people are saying, and to be aware of other’s reactions and understand why they react as they do
• Ability to persuade others to change their minds or behavior
• High school diploma or equivalent

Summary

These are exciting times at AtLink!If you think you have what it takes and are looking to join a great company, apply today to join our fast-growing team and be part of the largest expansion in our company history!

AtLink Services, LLC isa wireless Internet service provider founded in Oklahoma City in 2005 by companypresident, Samual Curtis, P.E.AtLink currently serves more than 15,000 Oklahoma residents and businesses and is dedicated to providing exceptional high-speed Internet to the communities we serve. AtLink is Oklahoma’s largestlocally-based wireless Internet service provider, as well as the state’s largest independent phone company.

AtLink Services, LLC is an equal opportunity employer and requires a pre-employment background screening.