Billing and Eligibility Representative

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.

We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?

We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.

We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description

We are seeking a detail-oriented and dependable Billing & Eligibility Representative to join our Third-Party Administrator (TPA) team. This role supports the Billing and Eligibility Manager and our clients by managing eligibility data, billing functions, COBRA administration support, invoicing, and reporting. The ideal candidate is organized, collaborative, and eager to learn. Training will be provided for the right candidate.

• Maintain, update, and manage employee enrollment and eligibility files with accuracy and timeliness.
• Process and track eligibility changes, including new enrollments, terminations, qualifying events, and status updates.
• Assist with COBRA eligibility updates and administrative support.
• Compile and maintain eligibility reports for internal teams and clients.
• Download, review, and process eligibility and billing data files from vendor systems.
• Communicate professionally with internal departments, vendors, and clients to resolve billing and eligibility issues.
• Ensure data integrity and compliance with applicable regulations.
• Perform additional duties and special projects as assigned.

Qualifications

• Basic knowledge or understanding of benefits enrollment and eligibility processes.
• Familiarity with COBRA and HIPAA regulations is preferred.
• Strong proficiency in Microsoft Office, including Excel, Word, and Outlook.
• High attention to detail with strong data accuracy skills.
• Excellent organizational, time management, and problem-solving abilities.
• Strong interpersonal and communication skills; comfortable working with both internal teams and external clients.
• Ability to handle sensitive and confidential information with professionalism.
• Willingness and ability to learn new systems and processes; training will be provided.

Preferred Qualifications

• Self-motivated with the ability to work independently and as part of a team.
• Comfortable working in a fast-paced, deadline-driven environment.
• Customer-service mindset with a solution-oriented approach.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will…