Assistant Branch Manager

Team Management

• Assist the Branch Manager with overseeing the daily operations of a branch team, including onboarding, coaching, training, hiring, and conducting evaluations; recommending promotions, corrective actions and/or terminations.
• In partnership with the Branch Manager:
  • Establish and review performance standards to evaluate team performance.
  • Support the career and skill development of employees through consistent coaching, professional development, and purposeful career pathing to compliment employees’ goals and identified objectives.
  • Provide team member oversight and coaching to achieve excellence in member consultation, service-level standards, business development, and operations.
  • Routinely conduct meetings (both group and one-on-one meetings) with team members to provide coaching, direction, and feedback.
  • Manage employee time off requirements and requests.
• Serve as an expert for team members on A+FCU products and services, providing education and resources to enhance knowledge.
• Oversee branch timekeeping .

• In partnership with the Branch Manager:
  • Partner with assigned Business Development Officer to design and implement SEG/community growth strategies, goals, and prospect new relationships.
  • Participate (and ensure team member participation) in local Chambers of Commerce, community events, and SEG partner relationships.
  • Attend local events to support Business Development and Community initiatives.
  • Uphold and coach to A+FCU standards, brand, and reputation, adhering to established business development guidelines, performance standards, brand recognition, and overall professional expectations.

• Provide support to team members by assisting with member transactions and account requests as needed.
• Engage in member de-escalation when needed, serving as a resource to team members for complex situations.
• Provide operational oversight and assistance for funds availability, including supervisor overrides and check approvals.
• Adhere to A+FCU policies, procedures, and Code of Conduct.
• Maintain adherence and compliance to all laws, rules, regulations, and internal controls.
• Oversee and perform monthly, quarterly, and annual branch audits.
• Responsible for the accurate and timely completion of all reports.
• Partner with appropriate departments to oversee the safety, appearance, and functionality of the branch (including, but not limited to, building, grounds, and equipment).
• Identify operational inefficiencies/opportunities to improve the member and team member experience.
• Collaborate with internal business partners as needed.

• Partner with Retail senior leadership to create, maintain, and implement respective branch strategic vision that includes goals and strategies to support organizational objectives.
• Communicate branch strategic vision to team members to ensure alignment to achieve objectives.
• Seek improvements and make recommendations to enhance the branch’s strategic vision as needed.
• Enhance professional and technical skills by attending seminars and classes; subscribe to technical and industry related journals and publications.
• Serve as a Project Leader or Project Team Member on departmental projects/initiatives as needed.
• Assist with special assignments as needed.
• Provide assistance to other branch locations as needed.
• Maintain member confidentiality.
• Perform other duties as assigned.

• High school diploma or GED required.
• Four years financial institution experience required.
• Two years management experience required.
• Two years retail sales/service experience preferred.

• Possess a high emotional IQ and strong inter-personal skills.
• Excellent communication skills (both written and verbal), that reflect a professional, positive business approach.
• Strong knowledge of bank/credit union policies and procedures.
• Demonstrated ability to implement strategies to meet goals set by organization.
• Proven ability to manage community and business development relationships, including prospecting, relationship management, and market penetration.
• Strong time management and organizational skills; ability to self-manage to meet deadlines amongst competing priorities.
• Able to work independently and as part of a team, with the flexibility to adapt to change.
• Knowledgeable in Microsoft Office Suite products and proven usage (Word, Excel, PowerPoint, Outlook, Calendar).
• Must have the ability to travel between branch locations (as assigned).

• Must be able to stand for long periods of time.
• Must have the ability/stamina to work at least 40 hours per week.
• Will frequently reach, lift, bend, carry, and finely manipulate/key-in data.
• Must be able to engage in problem-solving skills to help identify and resolve member issues.
• Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.