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Call Center Agent

Job in Leawood - Johnson County - KS Kansas - USA , 66211
Company: Panasonic Corporation of North America
Contract position
Listed on 2021-01-14
Job specializations:
  • Customer Service/Help Desk
    Call Center, Call Center Support, International Support, Technical Support
Job Description & How to Apply Below
Job Duties:

* Provide exemplary customer service to internal and external customers
* Provide support for product specific incoming calls, chats and emails
* Demonstrate timely and efficient resolution of customer contacts
* Exercise empowerment within guidelines when accommodating customers
* Evaluate, research and escalate as appropriate for skill level
* Support customer requests for general inquiries and route as appropriate
* Accurately document customer contacts within product-specific ticketing systems
* Demonstrate efficient and appropriate use of resources
* Demonstrate knowledge and ability to learn new products and product types

Job Requirements:

* Previous call center experience preferred
* A+ Certification preferred
* Fundamental understanding of electronics required
* Ability to read and understand technical documents and manuals
* PC literate with the ability to use Microsoft Word, Excel and Power Point
* Ability to perform multiple tasks simultaneously
* Ability to work in a diverse, team-based environment
* Ability to work independently with limited guidance
* Ability to perform comfortably in a fast-paced, deadline-oriented work environment

REQ: REQ-119607 Operations

* Leawood, KS, United States
Position Requirements
Less than 1 Year work experience
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