Service Desk Analyst

Kforce is looking for a Service Desk Analyst for a fully onsite, contract opportunity with an organization in the Leawood, KS area. The ideal candidate will provide Tier 1 support, assist with password resets, roll out PCs, and perform basic Active Directory tasks. This role requires excellent troubleshooting skills and the ability to communicate effectively with stakeholders at all levels.

Responsibilities:

* Perform password resets and assist users with login issues

* Roll out PCs and build machines as needed

* Provide basic Active Directory support

* Offer Tier 1 support and troubleshoot technical issues

* Utilize a ticketing system to manage and resolve support requests

* Communicate effectively with stakeholders of all levels to ensure issues are resolved promptly

* Ask questions to diagnose problems and provide appropriate solutions
* Experience with password resets and user login support

* Proficiency in rolling out PCs and building machines

* Basic knowledge of Active Directory

* Previous experience in a Tier 1 support role

* Strong troubleshooting skills and the ability to ask the right questions

* Familiarity with ticketing systems

* Excellent communication skills and the ability to interact with stakeholders at all levels

* Availability to work onsite 5 days a week

Preferred Qualifications:

* Certifications in relevant IT fields

* Previous experience in a similar role