Customer Service Coordinator

Job Tittle:
Customer Service Coordinator

Location:

Leeds (East)
Salary: £26,000 per year
Job Type: Permanent
Working hours/days:
Monday to Friday, 9am-5pm

Are you highly organised, customer-focused and confident managing multiple priorities? We are currently recruiting for a Customer Service Coordinator to join one of our valued clients, playing a key role in delivering a high-quality service to customers.

You will act as the main point of contact, ensuring all enquiries are handled efficiently, professionally and in line with internal service standards. This is a fast-paced and varied position where strong communication and organisational skills are essential.

Key Responsibilities:

Liaising with customers to identify and prioritise reported issues
Arranging and coordinating appointments for customers requiring support
Managing a central inbox and responding to calls and emails in a professional and timely manner
Logging and updating information on internal systems
Maintaining accurate records to ensure timely resolutions
Coordinating with contractors to ensure works are completed as required
Booking appointments and scheduling works
Providing regular progress updates to customers
Managing diaries and schedules
Uploading documentation and maintaining system accuracy

What We're Looking For:

Previous experience in a similar customer service or coordination role
Strong administrative and organisational skills
Excellent written and verbal communication skills
Ability to multitask and manage a busy workload
Good attention to detail and confidence using internal systems

What's in it for You:

Modern, welcoming office environment
Clear scope for career progression and internal development
Ongoing training and support
Retail discounts and employee perks scheme
Annual performance-based bonus
Supportive and collaborative team culture

If you are interested in the Customer Service Coordinator based in Leeds (East) hit the 'apply now!' button for an immediate interview