Functional Analyst

Are you someone who enjoys bringing clarity to complex change, working closely with stakeholders and helping shape how improvements move from idea to delivery? We’re looking for a Functional Analyst to join our Technology function at NHS Shared Business Services (NHS SBS). In this role you will work closely with the Operational Excellence Manager and colleagues across the business and IT to evaluate change requests, confirm requirements, assess value, define development activities and support the progression of changes through approval and prioritisation.

• Evaluating change requests, assessing impact and value, and supporting presentation to relevant review and change boards.
• Coordinating requirements, prioritisation and handover of approved changes to development teams.
• Reviewing and managing Top Desk change allocations to support effective progress and resource planning.
• Working with stakeholders across all lines of business to guide them through the change management process.
• Maintaining visibility of the delivery pipeline, dependencies and priorities.
• Supporting business as usual change activity, continuous improvement and process adoption.

• Experience working in a functional analyst or similar change‑focused role.
• Experience managing complex work with multiple stakeholders at different levels.
• Strong organisational skills, with the ability to plan work and meet deadlines.
• Strong analytical and problem‑solving skills, with high attention to detail.
• Experience using reporting or visualisation tools such as Power BI, Tableau or Oracle BI.
• A good functional understanding of business processes and how change impacts delivery.

• Understanding of Data Ops and Dev Ops delivery practices.
• Experience using tools such as Azure Dev Ops and Top Desk.
• Experience working in the public sector and/or the NHS.

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. Our services help increase efficiency, improve quality and free up time and money so NHS organisations can focus on patient care. We reinvest in our services to support innovation, resilience and long‑term value across the health system.

Employment Type:

Full‑time, Permanent.

Location:

Leeds – hybrid working. Salary:
Up to £32,000. Benefits: 25 days annual leave (with option to buy additional days), health cash plan, life assurance, pension. Security Clearance Level: DBS. Flexible working arrangements are encouraged.