Client Onboarding Coordinator; French or German Speaker

Requirements

• We’re looking for an enthusiastic and client-focused Onboarding Co-ordinator to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry
• Self-motivated, technically minded, pro-active and an excellent communicator
• Excellent attention to detail
• Empathy and relationship-building
• Proactive and solutions-oriented
• Fluency in English AND French or German. Spanish would be good to have as well
• An excellent ability to manage time and work to deadlines
• Strong IT skills, including Microsoft office, Project Management tools, communication tools
• Good organization skills
• If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users
• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System;
  Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience