Team Leader, Underwriter - Bangalore

About the Company

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.

Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation.

• Knowledge of the US Mortgage Industry with Mortgage underwriting experience
• Knowledge of different types of mortgage and its functioning and ability to read various origination documents
• Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients
• Strong Customer Service Skills, Negotiations Skills and Leadership skills required
• Detail Oriented with good analytical skills and the ability to make decisions based on the situation
• Ability to analyze the numbers and reconcile the data if required as per requirements.
• Experience with reporting and analysis
• Good email etiquette
• Ability to handle and accomplish multiple tasks and resolve
• Experience working in a team-oriented, collaborative environment
• Should be able to effectively use a computer and be competent with MS office applications

• Supervise and lead a group associates to meet all SLAs relative to any and all functions in the Mortgage underwriting area (Supervision of workflows and work queues).
• Experience in Income calculation, 4c's and well versed about underwriting process.
• Maintain daily, weekly and monthly production reports
• Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects
• Provide recommendations for strategies and process improvements to add value to teams and clients
• Coordinate with other internal support teams to ensure seamless production by the operations team
• Provide resolutions to complex escalated queries and complaints from external and internal customers
• Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets
• Monitor and evaluate staff performance, attendance, also generate reports as necessary

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or  email addresses.