ServiceNow Architect-ITOM

The Technical Architect will be responsible for overall architectural design and delivery assurance. Glide Fast's Architects have broad technical and process knowledge across a wide portfolio of Glide Fast's services and products. They work closely with the Business Process Consultant to create Stories by crafting the technical approach for each. The Architect will be crucial in providing administration, application development, maintenance, and technical support by using good practice web programming techniques to configure robust solutions to the client utilizing the Service Now platform.

Location
:
Remote (USA or Canada)

Employment Status
:
Full-time and Perm

Skills
: ITOM

The starting pay range for this role is $ - $ + Bonus. Actual compensation will depend on a number of factors, including actual work location, relevant experience (internal or external), technical skills, and other qualifications.

• Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts
• Lead development effort of solutions in the following specialization: ITOM and any additional modules that fall within the Architect’s area of expertise
• Custom Application Development (Scoped Applications)
• Create overall technical architecture for Service Now implementations that align with customer business requirements
• Attend requirements review and validation sessions as required
• Deliver measurable, positive results within the client and team’s timeline resulting in positive feedback from clients
• Build on current platform knowledge by learning new modules and broadening skillset
• Continue learning service delivery solutions, technologies and methodologies
• Maintain professionalism and an uninterrupted work environment during all client meetings and interactions
• Provide technical best practices, architecture and code review
• Uphold excellent time management and organizational skills with an aptitude toward creative problem‑solving.
• Remain innovative, creative, self‑directed…a great leader and team player with a record of accomplishment in managing multiple complex tasks
• Utilize strong communication, presentation, and writing skills
• Maintain current certifications, keep up to date on all Delta releases

• Minimum 5 years IT related experience
• 4+ years working on Service Now platform
• 2+ years architecting ITOM projects for customers
• CSA Certification
• Service Now Application Developer
• Implementation Specialist Certification(s)
• Consulting experience required
• Excellent written, verbal and presentation communication skills.
• Experience leading and directing multiple projects simultaneously.
• Experience delegating work to subordinate or less experienced team members

• Health, Dental, and Vision Insurance
• Flex Paid Time off
• 401k Retirement Plan
• Long and Short-Term Disability
• Life Insurance
• Referral Program
• Quarterly bonus opportunities for billable employees
• Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements
• Professional Development through training and advancement opportunities
• Work from home
• Annual Glide Fest Conference
• Wellness Programs

EEO Employer

Apex Systems, LLC d.b.a. Glide Fast Consulting is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact