Manager, Global Sourcing Center

Mgr, Global Sourcing Center

Lenexa, KS, United States (On-site)

HWI has a fantastic opportunity to join our Distribution Center team as the Manager, Global Sourcing Center.

The Manager, Global Sourcing Center is accountable for contributing to Harbison Walker International’s overall business performance through the management of distribution operations including safety, profitability, personnel, facilities, inventory, equipment, expense, pricing, and Tier II programs. In addition, this role performs ongoing cross training of personnel, ensures customer service, and maintains effective customer and vendor relationships as well as utilizing and maintaining control of fixed assets.

This role may have on-call 24/7/365 requirements for after hours and weekend emergency shipments.

• Managing the customer relationship:
  • Facilitation of the technical process of item creation, including the building and maintenance of items
  • Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
  • Processing customer quote requests
  • Managing and processing incoming customer orders and requests
  • Following up on commitments to customers and internal constituents
  • Maintaining customer records
  • Providing customer support with our customer‑facing tools and resources
  • Single point of contact for all Tier II customers to handle requests, gather market intelligence, and competitor information
• Managing inventory management responsibilities:
  • Site level Days in Inventory, aged and Obsolete inventory levels
  • Performing weekly updates to Flow Vision to update cycle time to replenish (CT2R), reorder point (ROP), and minimum order quality (MOQ)
  • Consolidating inbound loads to maximize shipment loading
  • Performing annual physical inventory count to assure inventory accuracy
• Managing inbound and outbound logistics requirements:
  • Processing inbound and outbound orders through Oracle Transportation Management (OTM) and Carrier Point
  • Preparation of all required documentation for shipments
  • Receiving/inspecting inbound inventory, logging inventory into OTM
• Held responsible for the EBIT performance of the site: revenue, margin, and capacity cost; regular meetings with the Commercial team to align on targets and plan to achieve goals
• Managing and maintaining relationships with 3rd‑party vendors, including less‑than‑truckload (LTL) carriers, utilities, operating supplies, and equipment maintenance
• Developing and training on policies and procedures to ensure efficient, effective, and safe sourcing center operations; maintaining and reviewing safety procedures for any on‑site equipment such as forklift

• B.S. degree in Business, Logistics, or related field or equivalent practical experience
• Computer operation skills, including proficiency in Microsoft Office Suite and Oracle ERP
• Knowledge of refractory products
• Knowledge of financial reports (e.g., P&L statements, budgets)
• Knowledge of warehouse operations including inventory control, safety, and operation of a forklift
• Exceptional customer service, interpersonal, communication, and problem‑solving skills and ability to work effectively in a team environment
• Organizational skills with accurate and precise attention to detail
• Efficient management of time and ability to meet deadlines
• Ability to multitask, prioritize and work independently
• Ability to handle stressful situations in a professional manner
• Six plus (6+) years of distribution center management experience, including inventory control, budgeting, shipping, purchasing, and managing safety programs

• Physical Activity:
  Requires up to 2/3 of the time standing, talking/hearing; 1/3 to 2/3 of time walking, sitting, using hands/fingers to handle and/or feel or reaching with hands and arms; and less than 1/3 of time climbing or balancing, stooping, kneeling, crouching or crawling.
• Lifting:
  Requires lifting up to 50 pounds up to 1/3 of the time.
• Vision:
  Requires accurate close and distance vision, color and peripheral vision, depth perception, and the ability to focus.
• Environment:
  Requires 1/3 to 2/3 of time in an office setting, in wet/humid conditions and working near moving mechanical parts; and less than 1/3 of time in extreme heat or cold, in outdoor weather conditions, working in high, precarious places, exposed to fumes or airborne particles, at risk of electrical shock and exposed to toxic/caustic chemicals.
• Noise:
  Requires exposure to moderate noise.