Client Development Manager

What This Position is All About

Under the direction of the General Manager or Assistant General Manager of Merchandising, the Manager, Client Development is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Style Advisors, creating a high‑performance team and consistently coaching for optimal sales results. The Manager, Client Development must maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach.

Fundamental to the role is the responsibility for onboarding, training, ongoing education, and performance management of the selling team, providing product knowledge training, event information, policy and procedure updates, and targeted selling and clienteling coaching. Teamwork must be fostered and performance issues must be managed effectively, counseling out poor performers while proactively recruiting to fill open positions.

• Ability to work in a fast‑paced environment where no one day is the same
• Ability to organize and build structural processes
• Inspire others through thoughtful leadership
• Strategically come up with solutions based on research and critical thinking
• Drive positive outcomes through objectives and measures & monitor progress & results successfully
• Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions

• 4‑year degree preferred
• Proficiency in utilizing available technology – Word, Excel, etc. is required
• Must be flexible in scheduling as the business needs require evening, weekend and holiday schedules
• 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving results

• Client Development
  • Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
  • Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
  • Maximize every appointment with a client to address their fashion needs and those of the client’s network
  • Inform clients of in‑store events to enhance their experience of Saks and increase engagement
  • Diagnose client spend and identify opportunities to increase engagement and wallet share
  • Increase new client acquisition by leveraging marketing tools such as ccA+, social media platforms, referrals and networking
• Business Development Through Technology & Customer Experience
  • Coaching Style Advisors to use technology & data to drive their business and develop a growth mindset
  • Building personal brand as a fashion authority through proactive marketing and outreach
  • Strategically leveraging social media platforms to promote themselves as a fashion influencer and broaden connections beyond client base
  • Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
  • Using a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences
  • Using technology to deliver 24/7 service
  • Staying informed on new merchandise deliveries in the store to maximize selling potential
• Selling Floor Operations
  • Management leader on the floor to help resolve client issues and support the general running of the selling floor
  • Provide a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed

• Medical, vision and dental insurance
• 401(k) retirement plan
• Basic life insurance, supplemental life insurance, disability insurance
• Volunteer benefits such as critical illness, hospital and accident insurance
• Associate discount
• Salary between $64,602.07 and $83,000.00 annually; bonus eligible

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.