Director, Business Development

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago with headquarters in London, we have more than 2,500 employees across six continents serving customers in more than 120 markets.

This is a 100% new‑business sales role focused on developing strong relationships with decision‑makers across the Retail, Hospitality and F&B sectors in the US, Canada and Mexico. The role targets merchants with significant international customer traffic and aims to secure new customers for our core suite of products and services (Gateway, Acquiring, DCC, Tax Free). You will work closely with the Sales Director, Key and Global Account Managers, Sales Support, Marketing, Product, Operations, Legal, GTM and wider teams to deliver tailored solutions to new customers and ensure a high level of satisfaction throughout the onboarding journey.

• Lead the review, segmentation and prioritisation of opportunities across the Retail, Hospitality and F&B sectors in the US, Canada and Mexico.
• Build commercial business cases to support investment decisions across the North American region.
• Develop an annual Sales Development Plan aligned to regional growth priorities.
• Build, nurture and convert a strong pipeline of new business opportunities.
• Achieve and exceed monthly, quarterly and annual new‑business sales targets.
• Maximise revenue opportunities while ensuring commercial profitability.
• Manage customer relationships through the full sales cycle until handover to an Account Manager.
• Respond to customer and partner queries professionally and promptly.
• Collaborate with internal teams to resolve issues to a high standard.
• Prepare accurate sales documentation including quotations, proposals and tenders.
• Lead the creation and delivery of compelling new‑business presentations.
• Maintain accurate CRM records, ensuring all actions, opportunities and customer details meet KPI expectations.
• Provide timely and accurate updates to management and internal stakeholders.
• Contribute to the broader sales team by sharing insights, ideas and best practices.
• Represent the company professionally and constructively in all interactions.
• Drive new business acquisition across key North American growth markets, with a strong focus on the US, Canada and Mexico.

• Proven experience in new‑business B2B sales, ideally within retail, hospitality, F&B, merchant acquiring or related payment services.
• Experience selling to operations, IT and finance stakeholders, with an understanding of retail, hospitality and F&B technology ecosystems.
• Strong knowledge of sales techniques, pipeline management and sales development planning.
• Demonstrated success in achieving and delivering new‑business targets.
• Knowledge of the North American retail, hospitality and F&B landscape is highly advantageous.
• Understanding of card acquiring, DCC, payment solutions, Tax Free, EPOS systems and e‑commerce dynamics is beneficial.
• Familiarity with card scheme pricing models and experience negotiating merchant acquiring agreements in the region.
  
  Understanding of card scheme rules relevant to merchant acquiring.
• Strong interpersonal and networking skills, ideally developed in a similar sales environment.
• Excellent communication and teamwork capabilities.
• Strong organisational, planning and sales preparation skills.
• Working knowledge of CRM systems (Salesforce or similar).
• High proficiency in PowerPoint, Excel, Word, Outlook and other corporate IT tools.
• Experience working within a complex international matrix organisation.
• Passionate about sales with a proven ability to drive results in a fast‑growing environment.
• Self‑managing, demonstrating resilience, drive, self‑control and strong personal presentation.
• Interpersonally strong, with integrity, reliability and the ability to build…