Room Attendant​/Rooms Inspector

Courtyard Lenox, 70 Pittsfield Road, Lenox, MA 01240, USA

As a Room Attendant/Housekeeper/Room Inspector, you are responsible for cleaning and checking guest rooms and other public areas to uphold the hotel’s service standards. You are a team player who is dedicated to completing all job functions while maintaining excellent customer service and positive coworker interactions. The Room Attendant/Housekeeper should enthusiastically carry out all instructions from supervisors and follow safety procedures to provide the most enjoyable guest experience.

• Ensure bathrooms are clean and fully stocked with guest supplies.
• Ensure beds are properly made with appropriate clean linen and pillow.
• Dust and clean walls, windows, inside of sliding door.
• Report matters needing maintenance and items that need to be removed from rooms, such as refrigerators, rollaways and cribs.
• Complete special projects of a deep cleaning nature.
• Ensure linen cart is stocked with needed supplies and tools.
• Vacuum, mop and clean floors.
• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Remove all dirty terry and linen and replace with clean par to designated layout.
• Replace all guestroom items required by SOP and room type.
• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
• Complete reoccurring projects to ensure rooms are housekeeping department cleanliness.
• Refurnishes room with supplies, towels etc. as required.
• Return and restock cart at end of shift.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail-oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational.
• Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Exert physical effort in transporting up to 50 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Experience:

Minimum 3 months experience in housekeeping or relevant experience

Additional:
Will be required to work flexible scheduled shifts based on business needs

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

To perform this job successfully, an individual must be able to…