Guest Services, Customer Service​/HelpDesk

The Customer Service Agent is required to have a pleasant, polite, energetic, and helpful presence while providing front line service to our casino customers. Individuals who succeed in our Customer Service position are organized, quick and have the ability to multitask.

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

• Greeting guests when they enter the casino
• Making announcements over the intercom
• Interacting with guests and respond graciously to inquiries regarding services and features of the casino
• Assisting marketing when required by making gift baskets, promotional items, laminating and cutting
• Responsible for selling Casino merchandise and other items
• Other related service duties or responsibilities may be assigned based on business requirements

• Able to maintain security clearance
• At least 18 years of age
• Must be available to work days, evenings and weekends
• Fluent in the English language
• Lottery ticket sales experience is considered an asset
• A team player who is willing to learn new skills
• Enjoy working in a fast paced environment with a variety of customers

• Must be able to stand for 8-hour periods
• Must be able to bend to reach shelves
• Must be able to carry out light cleaning duties
• Must be available to work all shifts including evenings, weekends and holidays
• Must be able to work in a fast-paced working environment