Assistant Team Leader; Assistant Manager

Position: Assistant Team Leader (Assistant Manager)
Objective:

An Assistant Team Leader is the third level of leadership at Chick-fil-A Langhorne. An Assistant Team Leader candidate is identified by performing with excellence and consistency, as well as exhibiting "soft" leadership skills. The Assistant Leader position is heavily task oriented (e.g. training, opening & closing assigned stations, positioning team members, executing breaks as per Team Leaders shift plan), but they still function operationally as a leader in a team member position.

They are also expected to implement/enforce the Team Leaders game plan & are capable of proficiently running the shift for small amounts of time. They are dedicated to training & developing others. They, also, must have a strong awareness of Chick-fil-A systems, policies and procedures.

Skills &

Preferred Qualifications:

* Outstanding customer service skills

* Ability to multi-task & remain organized

* Strong attention to detail

* Prior leadership experience (required)

* Strong verbal and written communication skills

* Ability to adapt quickly to different scenarios

Summary of Expectations:

* Train new team members

* Open or close assigned stations as required

* Assist team members during break times

* Execute and support the Team Leader's shift plan

* Serve as a role model for the team, aligning with the company's Vision, Mission, and Core Values

* Prioritize food safety and ensure adherence to established procedures

* Provide coaching and constructive feedback to team members based on Pathway training modules

* Address and resolve guest complaints

* Act as a responsible steward of resources and equipment

* Contribute to achieving team business goals set by the Owner/Operator

* Attend regular Assistant Leader meetings

* Conduct team member performance evaluations every six months

* Oversee cash management tasks and responsibilities

* Other duties as assigned

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.