Technical Support Services Aide

Technical Support Services Aide

Job Summary: Provide hands‑on technical support for audiovisual (AV), interactive video, and classroom technology systems to ensure faculty and students have reliable, seamless experiences in both in‑person and virtual learning environments. This role reports to the Information Technology Services department.

• Provide Tier II support for classroom AV and ITV systems
  , including installation, maintenance, and troubleshooting.
• Support faculty, staff, and students with classroom technology and web‑conferencing tools such as Zoom and Teams.
• Perform routine maintenance, software updates, and equipment repairs to ensure system reliability.
• Assist with classroom technology setup, monitoring, and in‑session troubleshooting.
• Manage service requests, inventory tracking, and documentation.
• Partner with technical teams and provide guidance to entry‑level technicians.

• Experience with audiovisual systems, PC hardware/software, or technical support environments.
• Strong troubleshooting and problem‑solving skills in fast‑paced settings.
• Ability to work independently and as part of a team.
• Excellent customer service and communication skills.
• Comfort working in classroom environments, including live support during instruction.

• Associate’s degree.
• 2 + years of related experience.

• Apple and Windows support.
• Customer service skills.
• AV / PC hardware and software skills.

• Experience maintaining and/or supporting audiovisual equipment.
• Bachelor’s degree and > 6 months of related field experience.

• Must be able to work from ladders or lifts up to 30 ft, reach overhead and use tools.
• Must be able to push, pull, lift and carry 50 pounds.
• Must be able to work in tight places for extended periods.
• Must be able to distinguish wiring colors.
• Must be able to traverse campus while carrying or moving equipment in a reasonable amount of time, including operating campus vehicles.
• Must be able to stand for long periods.
• Must be able to work independently or as a member of a team in front of a classroom audience or in stressful situations.

During semester classes:
Mon – Fri 7:30 AM – 4:30 PM (40 hrs/wk). May occasionally require additional time in the evenings, weekends, etc. to accomplish work goals.

• Meaningful impact:
  Directly support teaching and learning across the university.
• Hands‑on experience:
  Work with a wide range of AV, classroom, and conferencing technologies.
• Skill development:
  Build expertise in IT support, systems troubleshooting, and campus technology operations.
• Team environment:
  Collaborate with a supportive and knowledgeable IT team.
• Stable schedule:
  Primarily daytime hours with opportunities for variety.
• Comprehensive benefits:
  Competitive pay, benefits, and opportunities for growth.

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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