Field Engineering Specialist - Lexington, KY

The Position

Location:

Kentucky, Ohio, Indiana, and West Virginia (Ideal candidate to live in Lexington, KY)

Travel: 100% in assigned territory.

As a Field Engineering Specialist, you will demonstrate technical repair and installation expertise for Roche assigned product lines in an assigned territory. Product responsibility includes clinical chemistry, immunoassay, and lab automation.

• Provides routine technical support to customers on operational and maintenance aspects of system equipment.
• Performs on‑site service, repair and/or installation of company product(s). This may include mechanical/system hardware and software, networking, and wireless networking.
• Serves as customer contact on routine technical and service‑related problems and follows documented practices, policies and procedures.
• Diagnoses mechanical, hardware, software and system failures using established procedures, determining cost‑effective repairs to minimize customer downtime.
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues, documenting all activity in compliance with quality procedures.
• Applies advanced skills and may adapt procedures, processes, tools, equipment and techniques for complex tasks.
• Resolves most questions and problems, referring only the most complex issues to higher levels.
• Maintains and improves the quality system, achieving quality objectives through daily actions.

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking. Alternatively, a bachelor's degree in a relevant field with 1–2 years of progressive experience will suffice.
• Successful completion of training or certification as defined by RD Services Leadership and policy.
• Ability to travel, including overnight travel.

• 8+ years of progressive experience or a bachelor's degree plus 4+ years of progressive experience.
• Advanced knowledge of electronics, electro‑mechanical systems, information technology, and basic chemistry.
• Ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships.

Salary range: $71,100.00 – $ USD annually, based on experience, qualifications, geographic location and other job‑related factors. A discretionary annual bonus may be available. This position also qualifies for benefits.

Benefits information is available at the company benefits portal.

Roche is an equal opportunity employer. Our policy prohibits unlawful discrimination on the basis of protected veteran status, disabled status, and all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us.