Area Manager, Management Retail & Store Manager

Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We believe in bringing our whole selves to work and championing all perspectives, individuals and teams as part of serving society with superior quality.

Retail

As an Area Manager for Bridgestone your primary mission will be to lead the overall operations and compliance of stores within your assigned region via the store managers and employees in your group. You will guide and empower your employees to deliver the best customer experience, with active presence in stores and a focus on creating a customer-centric culture. While experience managing a sizable P&L is helpful, this can be trained for the right person with depth in multi-unit retail operations management.

You will leverage strategic and tactical skills to drive sales growth, operating profit, and other KPIs, using regional support and proprietary tools to build a stand-out operation amidst a dynamic industry.

Pay Range: $93,300.00 - $

• Oversee the performance of multiple Store Managers and their retail locations
• Support company initiatives to achieve the Vision 2020 Company strategy and to deliver a high-performance, customer-centric culture
• Monitor performance goals for each store including customer count/retention, unit sales, CFNA (credit card) applications, telephone conversions and safety
• Identify training and development opportunities for teammates
• Set business plan and manage the P&L for assigned Area
• Drive B2B business within the assigned area and train Store Managers on B2B related duties
• Ensure stores within the assigned area are following compliance and safety policies and procedures
• Manage and resolve customer escalations
• Partner with other region and Store Support Center staff as needed to lead and manage needs of the Area (Human Resources, Finance, Marketing, etc.)
• Closely monitor Talent Acquisition efforts, Labor Demand Forecasting and Payroll
• Visit each store regularly and attend region meetings as required by the Region Manager

• Engage teammates and improve retention
• Deliver on commitments
• Have a passion for developing others
• Lead and manage stores through change
• Properly recognize teammates for their accomplishments
• Take care of our customers and support the communities we serve

• Minimum 8 years combined experience managing a single store or multi-unit retail operation
• Minimum 3-5 years oversight of a P&L for a store or area/district
• High school degree or equivalent is required
• BS/BA Degree strongly preferred or equivalent combination of education and work experience
• 3-5 years experience as a hiring manager recruiting, hiring and promoting teammates
• Automotive Industry experience preferred but not required
• Resides in assigned Area
• Must have a valid Driver’s License
• Must be willing to travel

• A welcoming onboarding experience to ensure a smooth transition into our team
• The opportunity to develop and grow through training and regular mentorship
• Corporate Social Responsibility activities
• A diverse, global, dynamic and challenging work environment
• Agility and work/life effectiveness and long-term well-being
• A diverse and inclusive team

Employment Eligibility

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.