Service & Engagement Team Leader

Compensation

The starting hourly pay range is $21.50–$23.50, and the full hourly pay range is $21.50–$36.55. Pay is based on labor market and qualifications such as education, work experience, and certifications.

• Comprehensive health coverage (medical, vision, dental, life insurance, etc.)
• 401(k) plan
• Employee discount
• Short‑term and long‑term disability insurance
• Paid sick leave, paid vacation, and paid national holidays
• Access to Target’s financial, education, and well‑being programs
• Benefits eligibility details:

• Deliver guest‑experience commitments and create an easy, inspiring, and friendly experience.
• Train and coach team members on Target’s guest‑experience commitments and operational expectations.
• Observe and provide feedback to team members, holding them accountable and recognizing positive guest service moments.
• Analyze financial, operational, and guest‑metrics to identify improvement opportunities and drive results.
• Promote inclusivity and equitable guest experiences across a diverse team.
• Lead a team of guest advocates, service advocates, and front‑of‑store attendants, focusing on guest satisfaction.
• Execute best practices in onboarding, training, coaching, and skill‑gap coverage.
• Use sales and guest insights to plan daily/weekly workload and meet store sales goals.
• Support Target Loyalty programs and educate teams on benefits.
• Assist lead team members with training, development conversations, and critical performance discussions.
• Maintain guest satisfaction during capture, pick‑up, and drive‑up services, ensuring safety and compliance.
• Model ethical conduct and accountability, fostering a safety culture while addressing incidents.
• Implement security procedures to enhance in‑store safety.
• Support merchandise protection, ordering, and storage as required.
• Assume limited store‑level LOD duties as necessary.
• Perform all other duties as directed by business needs.

• High school diploma or equivalent.
• Minimum 18 years of age.
• Prior retail experience preferred, but not required.
• Leadership ability and accountability for others.
• Strong communication skills on multiple‑frequency devices and handheld scanners.
• Independent task management and teamwork.
• Customer‑centric attitude toward all guests and teammates.
• Capacity to remain focused in a fast‑paced environment.

• Access all store areas to resolve guest or team member issues.
• Read and act on instructions, reports, and information.
• Accurately handle cash register operations and cash office processes.
• Move merchandise safely, lifting or carrying up to 44 pounds.
• Climb ladders as needed.
• Adapt to varying schedules, nights, weekends, and holidays.
• Work in varying temperatures, humidity, or environments such as drive‑up or carry‑out.
• Remain mobile throughout the scheduled shift.

Target is committed to providing reasonable accommodations for applicants and employees with disabilities in compliance with state and federal law. If an accommodation is needed for the application or interview process, please contact candidate.acc