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Spanish Customer Support Representative

Job in Limassol - Cyprus
Posted by D&E Lavoro Agency
Full Time position
Listed on 2021-07-24
Salary 2200 EUR Monthly EUR 2200 MONTH
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, Entry Level Customer Service, Call Center Support, Help Desk Internship, Help Desk
Job Description & How to Apply Below
A Forex company based in Limassol is looking for a customer support representative to provide support to Company’s clients either through direct contact with the client or through requests from other departments, with strong orientation in keeping the client satisfied.


Responsibilities:

-Deal directly with clients via phone, email and live chat

-Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

-Respond to customer queries in timely and accurate manner.

-Advice customers on company information, products, services and training platform

-Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service

-Keep records of customer interactions and gather of customer feedback

-Follow communication procedures, guidelines, policies and handle changes renewals

-Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.

-Liaise with other departments for unsolved issues


Requirements:



-Previous experience in a Customer Support environment

-Degree holder in business or information technology

-Fluency in English with excellent communication skills.

-Strong phone contact handling skills and active listening

-Computer literacy, with working knowledge of Microsoft Office applications and CRM systems

-Ability to multi-task, prioritize and manage time effectively

-Previous experience in Finance industry favourable but not a necessity.


Benefits

-Bonus depending on experience

-Medical insurance

-Working in shifts

-Holiday 21 days



Please apply to (Please contact us using the "Apply for this Job Posting" box below) quoting as reference 'Spanish Customer Sales Representative'


We thank all the candidates for the interest of our vacancy, however only those under consideration will be contacted due to high volume of applications.
Position Requirements
Bachelor, 1 to 2 Years work experience
Contact Information
Contact Name: D&E Lavoro Agency
Contact Phone: 95513424
Preferred method of contact: Email with CV via Application Box below.
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