Customer Success Support Associate Lindon, Utah

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium‑sized businesses to offer employees a path to financial independence through retirement savings.

As a Customer Success Support Associate at Human Interest, you are the frontline face of the company. On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform. You love to solve problems and are energized by challenges and the reward that comes with solving them. Customer Support Associates benefit from a developed and defined Customer Success career ladder which includes opportunities to grow into other roles within the organization.

• Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
• Identify the root of customer needs in order to resolve inquiries completely in just one touchpoint
• Document thorough notes on every case to ensure important context, actions taken and next steps are properly captured
• Work cross‑functionally with internal and external partners to solve customer issues
• Work in a fast‑paced environment
• Manage follow‑ups with customers as required
• Support other areas of the organization when needed
• Manage performance to company set standards and adhere to a workforce management schedule

• 1+ years of experience in a customer facing role – customer support, account management or call centre experience preferred but not required, or commensurate college experience
• Passion for serving customers
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders
• Ability to communicate with confidence, professionalism and empathy over the phone, live chat, and through email
• You remain composed in high‑stress situations and convey empathy for our customers
• Meticulous attention to detail – rarely making typos and noticing discrepancies
• Demonstrated ability to remain highly productive and organized in an elevated‑noise, open‑office environment

• Located in our Lindon, Utah office (Monday‑Thursday) with the flexibility to work remotely on Fridays
• Standard Monday‑Friday work schedule with no weekends or evenings
• This is a full‑time position, 40 hours a week

At Human Interest, the base salary for this position ranges from $18 – $20.50 per hour, depending on geographic location. Additional compensation components such as bonuses, commissions and equity may be offered. All employees receive a robust suite of physical, financial and mental wellness benefits. Human Interest does not inquire about salary history or criminal history prior to a conditional offer of employment.

• A proprietary 401(k) plan with a dollar‑for‑dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Comprehensive health, dental and vision insurance
• Competitive paid time off and parental leave
• Unlimited access to financial literacy tools, professional support and a knowledge center to support personal financial wellness
• Enhanced mental health support for employees and dependents
• Fertility healthcare and family‑planning benefits
• Student loan repayment resources
• Monthly work‑from‑home stipend and quarterly lifestyle stipend
• Team‑building experiences, including virtual social events and offsites

Human Interest is an equal‑opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at‑will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.