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Customer Services Manager

Job in Lisbon - Portugal
Posted by TLC Marketing
Full Time position
Listed on 2019-04-03
Job specializations:
  • Advertising
    Advertising Sales, Media Advertising
  • Sales
    Advertising Sales, Account Manager, Commission Sales
Job Description & How to Apply Below
To provide a professional customer services support service with particular attention to detail to all elements of customer fulfilment, and ensure that all customer queries relating to TLC campaigns are dealt with efficiently and to the satisfaction of the customer and our clients. Deliverables include:-

Confirm customer services resources
Manage workflow to customer services team
Meet targets
Liaise with international agents and partners
Ensure all incoming and outgoing mail and opportunities are logged
Liaise with other departments where necessary
Ensure accurate records of customer details are kept
Produce reports.
Position Requirements
College,   1 to 2 Years work experience
Experience working in a call centre and sales led environment and in dealing with customer queries via the telephone
Ability to plan and manage your workload and deadlines
Used to fast paced and exciting work environment
Able to think your feet.
Commercially driven.
Ability to generate leads and follow up on leads.
Excellent organisational skills.
Experience in loyalty and customer rewards a benefit
Experience in partnerships a benefit.
Required Language Skills:
  • Portuguese - Very good
Questions to answer on applying for this job
  • Do you have sales experience? Do you work well under pressure? Are you commercially driven? Are you highly organised? Can you generate new business leads if necessary? Are you able to manage client expectations? Do you have customer fulfilment experience? Do you have loyalty scheme experience? Do you have call centre experience? Do you want to work in an exciting and fast paced environment? Are you an energetic team player?
Contact Information
Contact Name: TLC Marketing
Preferred method of contact: Email with CV via Application Box below.
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Portugal-only applications: This Company / Employer has indicated that only qualified candidates currently living in Portugal (and its citizens living globally) are being considered here for this position. Search Here for alternative jobs that match your location & skills.

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