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ITALIAN Customer Service project

Job in Lisbon - Portugal
Other locations:
Lisbon
Full Time position
Listed on 2020-10-21
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Call Center Support, Help Desk
Job Description & How to Apply Below
Position:  ITALIAN Customer Service role in sunny Lisbon: 6-month project
*please send only CVs in English for this position

Are you ready for an exciting adventure in sunny Portugal? We are recruiting fluent Italian and English speakers for various customer care | technical support | social media projects in Lisbon, Portugal

In this particular role you will be responsible for answering incoming queries from (business) clients via phone, email, and live chat. Listening to the customer, answering their queries in a timely manner, administration, taking ownership of issues and problem solving will be part of your daily tasks.

The successful candidate should have:

Excellent communication skills in Italian (C2, written and spoken)
Fluent English (C1)
Previous customer service or technical support experience (represents an advantage)
Strong interest in modern technologies, and advanced computer skills.
Experience in using mobile devices and applications.
Excellent communication skills and active listening.
Position Requirements
High School
Customer Service, Typing, Microsoft Office, Windows, Accounting Software, Reporting
Required Language Skills:
  • Italian - Very good
  • English - Good
Additional Information / Benefits
Benefits

2 additional salaries paid during Christmas according to the time worked in the past 1 year and at the end of June according to the time worked between the 1st of January and the end of June.
Flight reimbursement after 6 months & shared accommodation (candidate will share an apartment with other 3 or 4 people, a monthly rental fee will be deducted from their salary - 280 euro)
Daily Meal Allowance + Monthly Transportation Allowance
Monthly performance bonus
Extra Payment for Overtime, Sundays, and the Portuguese Holidays
Pension plan from salary according to Portuguese employment law
20 paid holidays per year
Private Health Insurance + dental plan once you complete 6 months with the company; General Health Insurance, Pills reimbursement up to 200€ per year + English speaking Doctor on site
A renewable contract from day one with the possibility for an eventual non-term contract
Free training for all necessary software and product knowledge + continued training and development
Assessment methodology to evolve for other positions within our organization such as Quality Specialist, Supervisor, Team Leader, and many more.
Casual dress code in the company for all employees
Great office location with easy access by public transport (train, metro and buses)
On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines
Employee Relations team to helps new hires integrate into the Portuguese lifestyle and culture and set up in Lisbon
Social activities and events for employees planned for the whole year
Many discounts for gyms, restaurants, beauty centers, pharmacies and many more businesses in the area
Typing skills are important since the work will be with email and social media.
Schedule: From Monday to Sunday between 07:00 – 19:00 (5 days a week, 8 hours a day)
Daily Meal Allowance
Monthly Transportation Allowance
Performance Bonus
Why use Recruitment Agency

You will be contacted within 30 min of your application
You are given extra support in preparing for interviews
You have a contact person who gives you all the details of the job
You can ask for your application feedback anytime via email or phone
You don’t have to face the situation where company do not reply to you for days.
All our services to job seekers are free of charge. We also offer bonus scheme to candidates.
No need to relocate to Lisbon for the interviews, as the selection process is done remotely via phone and online applications.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.
Contact Information
Contact Name: DK Global Recruitment Ltd.
Preferred method of contact: Email with CV via Application Box below.
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