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German Search Engine Specialist

Job in Lisbon - Portugal
Other locations:
Lisbon
Full Time position
Listed on 2020-11-19
Job specializations:
  • Customer Service/Help Desk
    Call Center, Call Center Support, Help Desk
  • IT/Tech
    IT Consulting
Job Description & How to Apply Below
Position:  German Search Engine Specialist in Lisbon
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Responsibilities

Respond to inbound customer requests, document relevant case information
Ensure excellent customer satisfaction
Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Collaborate with other technicians to resolve or properly close help tickets
Manage an individual ticket queue
Responsible to follow the direction of management and provide feedback
Requirements:

Fluent German C2
Advanced English B2
Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Demonstrate patience when communicating and solving issues
Treat all data and personal information with utmost confidentiality
Keep up with the latest IT and tech-related trends
Proactive, self-motivated and a great team player
Benefits

Relocation Package - accommodation in a shared apartment for a 6 months period & reimburse the flight ticket. The employee will pay a monthly rent fee for the first 6 months which will then be mentioned during the recruitment process.

• Competitive remuneration package
• A challenging working environment
• Monthly performance bonus
• Training provided
• Many discounts for: gyms, restaurants, beauty centers, pharmacies
Position Requirements
High School
Customer Service, Typing, Microsoft Office, Windows, Accounting Software, Reporting
Required Language Skills:
  • German - Very good
  • English - Good
Additional Information / Benefits
Why use Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.
Contact Information
Contact Name: DK Global Recruitment Ltd.
Preferred method of contact: Email with CV via Application Box below.
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