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Travel & Tourism Customer Service Agent w​/ GDS​/German

Job in Lisbon - Portugal
Posted by Blu Selection
Full Time position
Listed on 2019-08-29
Job specializations:
  • Customer Service
    Customer Service Rep
  • Tourism/Travel
    Travel Agent, Travel Industry, Expat Tourism
Job Description & How to Apply Below
Position:  Travel & Tourism Customer Service Agent w/ GDS (German)
Are you passionate by the Travel & Tourism industry? Do you have previous experience with a GDS, such as Amadeus, Galileo or Sabre? Do you have good customer service skills and do you want to start and develop your career in an international and multicultural company? Check this out!

The Company.

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands, mainly from the Travel and Tourism Industry.

The Job.

You will be working for a booming Travel & Tourism App! In this role, you are responsible to:
– Offer information, solutions and to advise customers regarding the company’s services, over the phone, emails and chat
– Contribute to a positive customer experience through a responsible treatment of each contact
– Achieve the performance targets defined by the project
– Ensure and participate in the success of the department
– Guarantee clients satisfaction and high level of quality

The Profile.

– You have a native level of German + a good level of English (B2 minimum)
– You have previous working experience with a GDS such as Amadeus, Galileo or Sabre – this is a must!
– You are passionate by the Travel and Tourism industry – studies or experience in this industry is a big plus
– You have a professional attitude and strong customer service skills
– You have excellent listening and communication skills
– You are willing to learn and, develop and acquire new skills
– You are dynamic and self-motivated
– You are open minded, a real team player and willing to work in an international and multicultural environment
– You have strong work ethic and committed in your job, ready to contribute to the success of the company and project
– You must hold EU Citizenship or valid work permit for Portugal

The Offer.

– Working hours: Monday to Saturday, from 09:00 to 18:00
– A package in line with the market: 993€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 3 months of free accommodation provided by the company
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution
– Start date: ASAP or 10th of April 2019
Position Requirements
High School,   1 to 2 Years work experience
– You have a native level of German + a good level of English (B2 minimum)
– You have previous working experience with a GDS such as Amadeus, Galileo or Sabre – this is a must!
Required Language Skills:
  • German - Very good
  • English - Good
Additional Information / Benefits
– Working hours: Monday to Saturday, from 09:00 to 18:00
– A package in line with the market: 993€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
– If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 3 months of free accommodation provided by the company
– Opportunity to be part of a challenging and fast paced environment
– Possibility to collaborate with some of the biggest brands in the industry
– A multicultural and international environment
– Fully paid training, professional development and career evolution
– Start date: ASAP or 10th of April 2019
Contact Information
Contact Name: Blu Selection
Preferred method of contact: Email with CV via Application Box below.
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