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Customer Support Specialist Dutch​/German and English

Job in Lisbon - Portugal
Posted by Monika Alexandrova
Full Time position
Listed on 2021-07-31
Salary 980 EUR Monthly EUR 980 MONTH
Job specializations:
  • Customer Service/Help Desk
    Computer Support Specialist
Job Description & How to Apply Below
Position:  Customer Support Specialist with Dutch/German and English
• To respond and record consumer enquiries/questions raised through free phone lines for customers.
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions.
Position Requirements
Bachelor, Less than 1 Year work experience
• Native Level of Dutch/German
• English level B2
• Demonstrate ability to handle and resolve complaints according to client policies;
• Working with Others - Ability to portray professionalism and work well in a team environment.
Required Language Skills:
  • English - Very good
  • Dutch - Very good
Additional Information / Benefits
Customer care support position.
It is a fixed-term employment contract of 12 months that can be renewed for another 12 months. As a member of Customer Care Support you will be responsible to deliver an amazing customer care experience regarding products and service related to the different components.
Working hours is 8 hours per day/5days per week
Working hours based on client’s needs, mainly Monday – Sunday: 08:00 – 24:00
Contact Information
Contact Name: Monika Alexandrova
Preferred method of contact: Email with CV via Application Box below.
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