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German Customer Service Agent

Job in Lisbon - Portugal
Posted by SpotOn Connections
Full Time position
Listed on 2021-02-03
Salary 1100 EUR Monthly EUR 1100 MONTH
Job specializations:
  • Customer Service/Help Desk
Job Description & How to Apply Below
We are born from Evolution IT Solution, working in Business Process Outsourcing and currently
working on an exciting new Project! Our work culture is built on strong values promoting community,
agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer
our team members opportunities to develop and advance professionally and personally.
We are looking for Customer Support Agents to provide support through email, inbound or outbound
calls and chat messages, with the aim to increase Customer Satisfaction, but also individual and Centre
results. We look for Team Players, who can bring their full commitment and energy to work!

ABOUT YOUR ROLE:

• Provide an excellent customer service from day one
• Assist with client’s queries & issues regarding the brand you are representing
• Manage clients’ portfolios & keeping track of all information
• Ensure a positive experience throughout the customer’s journey
• To be the point of contact before and after purchases (payment questions, modifying delivery
dates, handling requests and complaints)
• Inbound calls and e-mail service
Position Requirements
High School, 1 to 2 Years work experience
WHAT WE EXPECT FROM YOU:

• Level C2 or Native German
• English knowledge (to make sure you keep up with training and working communication)
• Previous experience in hospitality services, sales or call center would be ideal
• Well organized and proactive
• To act with integrity and ethically
• To be a Team player
• A positive attitude and motivation to face new challenges!
Required Language Skills:
  • German - Very good
Additional Information / Benefits
WHAT WE OFFER:

• Career progression opportunities
• A multi-cultural and diverse environment
• Competitive salary package including meal allowance and transport allowance
• Location in Sunny Lisbon (central area with ease of access)
• Productivity bonus implemented and other incentives.
• Training Programme + contract (4 weeks & paid), followed by Non term Contract
• COVID-19 considerations: We have taken all safety measures into place to keep all our
employees in a safe and secure workplace environment!
Contact Information
Contact Name: SpotOn Connections
Preferred method of contact: Email with CV via Application Box below.
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