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German Team Leader

Job in Lisbon - Portugal
Posted by Elevus
Full Time position
Listed on 2021-09-10
Job specializations:
  • Customer Service/Help Desk
Job Description & How to Apply Below
Elevus is a portuguese recruitment agency and we are currently recruiting German Team Leader for our International Client, based in Lisbon - Portugal.

As a Team Leader , you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

As a Team Leader, you will:

· Supervise, monitoring and develop a team of Customer Advisors.

· Closely monitor the SLA's and KPI's of the project.

· Guarantee the continuous monitoring and improvement of the KPI's project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.

· Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.

· Create an inspiring team environment with an open communication culture

· Have a unique opportunity to start working in a consolidated market where you can directly contribute to the company's fast-paced growth, and internally progress different job positions.

We are looking for:

Fluency in German (B2 / C1) and in English (B2 / C1)
At least on 1 year of previous experience in Team Management (mandatory)
In-depth knowledge of performance metrics (KPI's)
Good IT skills, especially on MS Excel
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
For non-EU residents, it is mandatory to have a valid work permit.

By replying to this job offer and sending your CV to Elevus, you confirm that you have read, understood and accept our privacy policy ( -privácia.php ).

Columbano Bordalo Pinheiro, 108 - 5A, 1070-067 Lisbon
| Fax: 21 781 24 59 | (Use "Apply" box below)

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Position Requirements
High School, 1 to 2 Years work experience
Contact Information
Contact Name: Elevus
Preferred method of contact: Email with CV via Application Box below.
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