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French Technical

Job in Lisbon - Portugal
Full Time position
Listed on 2019-07-17
Job specializations:
  • Customer Service
    Bilingual Call Center, Customer Service Rep, Entry Level Customer Service, Web Support
  • Gaming
Job Description & How to Apply Below
Position:  French Technical Support - Lisbon
Position:  French Technical Support Lisbon

Our client focuses highly on teamwork and familiarity between the people. This is how we transform passion into excellence.
As a young, dynamic team, we are committed to the success of our partners and dedicated to provide an outstanding performance for the customers to every extent.
Join us! Be part of a multicultural environment.

•     Handling customer inquiries with the highest degree of courtesy and professionalism;
•     Respond to queries related to products, store locations, services, general inquiries and policies;
•     Providing fast and effective communication via PMI’s program(s);
•     Working with multiple mainframe, software, and web-based programs;
•     Ability to adapt to changing demands of the work environment;
Position Requirements
High School,   Less than 1 Year work experience
•     Escalates potential unresolved calls to higher support levels.
•     Identify trends and solve problems facing multiple SMB clients;
•     Providing vital product insights and feedback from our customers to engineering.

Essential Criteria:

•     Native Level of French spoken and written (C2 level);
•     Intermediate level of English language, spoken and written (B1);
• Demonstrate ability to handle and resolve complaints according to Philip Morris policies;
•     A sound knowledge of telephone etiquette;
•     Ability to thrive in an Multi-channel contact center environment;
•     High degree of accuracy with all work and exceptional attention to detail.
• Working with Others - Ability to portray professionalism and work well in a team environment.
Required Language Skills:
  • French - Very good
  • English - Good
Additional Information / Benefits
•    Welcoming at the airport

•    Accommodation provided on arrival

•    Free organized sport activities and events.

Be part of a successful and growing company; Being involved in projects for worldwide brands;
Meet people from all over the world, making friendships for life;  develop your language skills in an international environment; Join the company elected Great Place to Work;
Questions to answer on applying for this job
  • Are you willing to move abroad?
Contact Information
Contact Name: Cross Border Talents
Preferred method of contact: Email with CV via Application Box below.
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