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Customer Support Agent​/Nordic Market

Job in Lisbon - Portugal
Posted by SpotOn Connections
Full Time position
Listed on 2020-06-16
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Entry Level Customer Service, Technical Support
Job Description & How to Apply Below
Position:  Customer Support Agent - Nordic Market
Duties:

Providing inbound support to customers by phone, chat or .
Providing support through  and mail in English.
Dealing with service requests and/or troubleshoot quality issues with the client's products
Creating and updating customer profiles
Providing additional information (e.g. offers and product features),
Proactively conveying education on product
Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.


Requirements:

Native level of Danish, Finnish or Norwegian language mandatory
Fluent level of English
Experience within a call center environment considered an asset
Excellent communication skills
Empathetic, friendly and customer focused
Capable of adapting communication tone
Position Requirements
High School,   Less than 1 Year work experience
Additional Information / Benefits
. Competitive salary (14 monthly payments per year)
. Monthly performance bonus
. Monthly meal allowance
. Help in finding accommodation in Lisbon
. Great office location with easy access by public transport
. Recognition program for referral friends
. On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
. Private Healthcare + Dental insurance (after 6 months)
. English speaking Doctor on site
. Initial training fully paid by the company and included in the contract
. Regular Careers Opportunities based on your internal job performance, including the management position
Contact Information
Contact Name: SpotOn Connections
Preferred method of contact: Email with CV via Application Box below.
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