Register Here to Apply for Jobs or Post Jobs. X

French IT Technical Support Specialist

Job in Lisbon - Portugal
Posted by Fujitsu
Full Time position
This Job Posting has Expired
Job specializations:
  • Customer Service/Help Desk
    International Support, Technical Support
  • Language/Bilingual
    Linguistics, French Speaking
Job Description & How to Apply Below
Position:  French IT Technical Support at Fujitsu Portugal (m/f)
Fujitsu Technology Solutions, Lisbon  

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1500 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.


Key accountabilities:
- Handle phone calls, emails and other portal interaction tools with agreed SLA
- Perform all duties in accordance to required quality
- Participate in knowledge capture processes
- Correct use of escalation to Service Desk Expert as per desk procedures
- Significant time spent dealing with customer on the phone
- Must be able to interface internally and externally
- Works as part of a team and contributes to team targets
- Expected to be flexible in covering shifts
- Typical career path will be to Service Desk Expert or ITIL Process Controller
Position Requirements
High School
Key education and experience:

- Proficiency in French and good command of English
- Knowledge of various software and applications (minimum: Windows environment and MS Office package)
- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
Required Language Skills:
  • French - Very good
  • English - Good
Additional Information / Benefits
We offer:

- The chance to work on rewarding, dynamic and multicultural environment
- Competitive salary, bonuses and benefits package
- Employment contract directly with Fujitsu
- Excellent facilities centrally located near a wide range of public transports
- Training and internal career progression plan upon hiring
- Assistance with Portuguese documents and help finding accommodation in Lisbon



You can apply or contact us using the Apply Online Box below.
(Please attach your CV in English detailing language skills and availability)
Some Jobs with related specifications:
over 3 months ago French translator Job in Paris - France

Language/Bilingual,

We are looking for native French language experts who can translate texts into French correctly. Sign up and join the fastest growing...
Skills Needed: Beginning French translator
You just started your translation career or grew up with French as your native language. You also master the English language at a high level. You earn € 0.03 per word translated and € 0.005 per word revised. You will be paid through PayPal.

Experienced French translator
You have already gained quite a bit of experience in French translation assignments through Fairlingo or have demonstrable experience to start at this level. You earn € 0.06 per word translated and € 0.006 per word revised. You will be paid through PayPal.
Register now and receive translation assignments in your mailbox today. We have enough work for translators. Moreover, there is a great demand for a wide range of specialisms, such as marketing/ advertisement/ blogs translations etc.

French translator Job

Posted by Sam van Gentevoort
View this Job
1 day ago Turkish Customer services Agent Job in Lisbon - Portugal

Customer Service/Help Desk, Language/Bilingual

Position: Turkish Customer services Agent in Lisbon - Description - Customer Services Representative for Turkish - Lisbon - If you are a...
Skills Needed: Customer Service, Customer Oriented, Customer Support, Effective Communication, Team Work, Turkish Speaker, English

Turkish Customer services Agent Job

Company: Robust Solutions
View this Job
1 day ago Finnish speaking travel advisors call center Job in Lisbon - Portugal

Customer Service/Help Desk, Language/Bilingual

Position: Finnish speaking travel advisors for a call center in Lisbon - Description - We are looking for people who care, new talents who...

Finnish speaking travel advisors call center Job

Company: Nordic Jobs Worldwide
View this Job
1 day ago Online Clothing Shop Agent/Dutch Job in Porto - Portugal

Customer Service/Help Desk, Language/Bilingual

Position: Online Clothing Shop Agent (Dutch) - Description - The Company. - Are you looking for an opportunity in the fashion industry? Are...
Skills Needed: Customer Service, Customer Support, Fashion, Clothes And Trends, Portugal, Dutch Mother Tongue, Help Desk

Online Clothing Shop Agent/Dutch Job

Company: Blu Selection
View this Job
1 day ago German Speaking Customer services/Marketing Job in Lisbon - Portugal

Customer Service/Help Desk, Language/Bilingual

Position: German Speaking Customer services/Marketing - Lisbon - Description - German Speaking Customer Services Agent - Lisbon/Portugal -...
Skills Needed: Customer Service, Customer Support, Customer Care, Team Work, Good Communication Skills, German Language, Customer Oriented

German Speaking Customer services/Marketing Job

Company: Robust Solutions
View this Job
1 day ago Porsche - German Technical Advisor - project Job in Lisbon - Portugal

Customer Service/Help Desk, Sales

Position: Porsche - German Technical Advisor - New project in Lisbon - Description - The job with #SitelPortugal -   -...
Skills Needed: Customer Service, Customer Support, Customer Oriented

Porsche - German Technical Advisor - project Job

Company: Sitel Portugal
View this Job
1 day ago Video Game Customer Advisor - German market Job in Lisbon - Portugal

Customer Service/Help Desk, Language/Bilingual

Position: Video Game Customer Advisor - German market - Lisbon - Cross Border Talents is a specialist recruitment consultancy with a...
Skills Needed: Requirements:
* German Speaker;
* Good Knowledge of PC (hardware, software, internet);
* Ability to work in a team environment;
* Preferably with experience in customer service.
* Gaming Experience

Video Game Customer Advisor - German market Job

Posted by CBT
View this Job
Search for further Jobs Here:
(Enter less keywords for more results. Suggestions may be selected)
Location
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
LOGIN Area - Jobsite