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Italian IT Technical Support

Job in Lisbon - Portugal
Posted by Fujitsu
Full Time position
This Job Posting has Expired
Job specializations:
  • Customer Service/Help Desk
    International Support, Technical Support
  • Language/Bilingual
    Linguistics, Italian Speaking
Job Description & How to Apply Below
Fujitsu Technology Solutions, Lisbon  

Fujitsu is a world IT leader leading authority in hardware and IT services business. Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1500 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are growing day by day and we owe our success to each one of our employees. Without them, none of this would be possible.

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1500 colleagues from all over the world?

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

Key accountabilities:

- Handle phone calls, emails and other portal interaction tools with agreed SLA
- Perform all duties in accordance to required quality
- Participate in knowledge capture processes
- Correct use of escalation to Service Desk Expert as per desk procedures
- Significant time spent dealing with customer on the phone
- Must be able to interface internally and externally
- Works as part of a team and contributes to team targets
- Expected to be flexible in covering shifts
- Typical career path will be to Service Desk Expert or ITIL Process Controller
Position Requirements
High School
Key education and experience:

- Proficiency in Italian and good command of English
- Knowledge of various software and applications (minimum: Windows environment and MS Office package)
- Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
Required Language Skills:
  • Italian - Very good
  • English - Good
Additional Information / Benefits
We offer:

- The chance to work on rewarding, dynamic and multicultural environment
- Competitive salary, bonuses and benefits package
- Employment contract directly with Fujitsu
- Excellent facilities centrally located near a wide range of public transports
- Training and internal career progression plan upon hiring
- Assistance with Portuguese documents and help finding accommodation in Lisbon



You can apply or contact us using the Apply Online Box below.
(Please attach your CV in English detailing language skills and availability)
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