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Service Desk Agent - Germans, Danish, Czech and Nordics​/Norwegians, Finnish, Flemish

Job in Lisbon - Portugal
Full Time position
Listed on 2020-03-19
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Entry Level Customer Service, Technical Support
Job Description & How to Apply Below
Position:  Service Desk Agent - Germans, Danish, Czech and Nordics (Norwegians, Finnish, Flemish etc)
We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

Job Description

As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our Germans, Danish, Czech and Nordics (Norwegians, Finnish, Flemish etc) Speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.


Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third-parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
Managing supply related requests: by phone, by portals, by email, or even by chat.
Our clients request consumables that can be either: tonners, fusers, drums (part of a printer), in summary anything that is consumables within the printer
The Service Desk Agent validates if the request is: a) already in the premises  b) if the order is already placed for it c) The status of the request
This is a non-technical role;
Job Requirements:
Position Requirements
College,   1 to 2 Years work experience

High School Diploma or Secondary School Completion Equivalent
Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)
Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds:
English (B2 - C1: Independent User Level)
Germans, Danish, Czech and Nordics (Norwegians, Finnish, Flemish etc). (C2: Native-Level Fluency)
Additional Information / Benefits
Salary Benefits:
Benefits & Perks

Competitive Salary:
Meal Allowance
Career Progression Opportunities
Staff Canteen with varied food options and river-facing balcony seating
Well-rounded Health and Life Insurance Packages
On-site gym: includes indoor pool access, fitness classes, and a football pitch
Contact Information
Contact Name: Cross Boarder Talents
Contact Phone: 215836491
Preferred method of contact: Email with CV via Application Box below.
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