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German Speaking Service Desk Agent

Job in Lisbon - Portugal
Posted by Inspire Talent LTD
Full Time position
Listed on 2019-04-18
Job specializations:
  • IT/Tech
    IT Consulting, IT Support, Desktop Support
  • Support/Help Desk
    Technical Support
Job Description & How to Apply Below
Come and work with us!

To join our team in Portugal, we are now recruiting multilingual team members, fluent in English and German to support the users who contact our service desk.

We are looking for candidates passionate about technology and innovation,customer oriented, with the ability to multi-task and with great organizational, communication and interpersonal skills.

Join a multicultural, dynamic and enthusiastic team of over 1700 colleagues from all over the world!

Key Accountabilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.
Position Requirements
High School
Key Education and Experience

Fluency in German and proficiency in English

Knowledge of various software and applications (minimum: Windows environment and MS Office package)

Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm
Required Language Skills:
  • German - Very good
Additional Information / Benefits
WE OFFER:

- Competitive salary and bonuses;
- Employment directly with client with possibility of permanent contract
- Work life balance with part-time/ full-time schedules available and 25 annual leave days
- Life insurance and Private health insurance extensive to family members and since the first day of employment
- International career in a dynamic and enthusiastic environment
- Training  and internal career progression plan upon hiring
- Several discounts available with our partners
- The chance to get involved in our Social Responsibility program and participate in several initiatives with focus on wellbeing, diversity and inclusion,
- If you are moving to Portugal count with the support of our Welcome Buddy to help you settle in.
Contact Information
Contact Name: Inspire Talent LTD
Preferred method of contact: Email with CV via Application Box below.
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