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Client Service Representative II

Job in Livingston - Essex County - NJ New Jersey - USA , 07039
Company: N/A
Contract position
Listed on 2021-03-07
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
Job Description & How to Apply Below
Client Service Representative II

Job Locations


Requisition ID


# of Openings


Category (Portal Searching)

Medical Records


This is a mid-level position responsible for processing all release of medical records information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. In addition to the duties and responsibilities specified for this role, the Client Service Representative II is able to independently perform and fulfill all the duties and responsibilities of the Client Service Representative I position. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Growing medical records company, tremendous growth opportunities both locally and nationwide

Motto: Deliver awesome, win together and make a difference

Full-time, Monday - Friday, 8:00am - 4:30pm

Full benefits to commence 1st day of the month following 30 days of employment to include professional development allowance

onsite role, (Livingston 07039)



Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with supervisor and/or manager for uncommon ROI requests.

Assists with the training of associates in the Client Service Representative I position.

Demonstrates working knowledge of esmartlog, smartlink, rep on line and other work tools and software.

Generates reports from e-smartlog, rep on line and other tools and software as directed by Manager and/or Supervisor.

Submits weekly reports as directed by Manager, Operations

Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

Date stamps all requests and highlights pertinent data to facilitate processing.

Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

Completes release of information requests including retrieving patient's medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

Reviews the accuracy of scanned documents and ensures documents reflect the details specified by the requestor.

Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.

Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

Maintains a neat, clean, and professional personal appearance and observes the dress code established by The Company or the member facility.

Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.

Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to rel
Position Requirements
Less than 1 Year work experience
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