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Sales Assistant ​/ Customer Service

Job in Livonia - MI Michigan - USA
Posted by Thunder Bay Resources
Full Time position
This Job Posting has Expired
Job specializations:
  • Customer Service
    Customer Service Rep
  • Logistics
    Inventory Control, Shipping, Supply Chain
Job Description & How to Apply Below
Summary
Sales Assistant to manage inventory, orders and shipments of electrical components.  This position provides customer service to internal / external clients and occasional administrative assistance to sales team members.  Must be good with numbers and have an ability to analyze data.  Experience in automotive or logistics preferred.  Japanese speaking is a plus.

Essential Job Functions

Shipping/Delivery Management
• Communicates with the warehouses to ensure customers’ orders are accurate with regards to quantity shipped. • Follows up on orders to ensure delivery by specific dates. • Reviews and understands customers’ forecast and order systems. • Reviews and understands vendors’ order systems. • Monitors and tracks of the shipments from vendors to warehouse. • Confers with warehouse or common carriers’ personnel to expedite, trace missing or delayed shipments.  • Handles shipments, including emergency, spot and trial orders. (DO, Kanban, ANS, etc.) • Maintains a working knowledge of Domestic logistic such as FedEx, UPS, ABF and other shipping/trucking services. • Maintains a working knowledge of International logistic such as import & export requirements. (i.e., how to create commercial invoices, necessary documents)

Inventory Management
• Creates and checks Inventory Availability sheet weekly in order to avoid any delivery issues. • Ensures to maintain inventory levels to delivers to customers by due date. • Conducts monthly meetings with warehouse to discuss any issues. • Compiles statistics and prepares various reports weekly. • Creates and maintains Aged inventory list. • Creates and maintains Safety stock report (BCP inventory report) to customers (DENSO due date by 10th each month)

Order Management
• Creates and sends purchase orders to vendors by using data from inventory management. • Communicates with customers and vendors when issues arise. • Negotiates with vendors or customers as needed when issues, such as emergency/last minute orders and backorders arise. • Monitors status of all orders.
Data Input • Imports cost information for vendors and customer sides into the Company system.
• Processes receiving data from the warehouse into the Company system manually on time. (within a day at receipt) • Checks and Posts updated information of Backlog from Vendors regular. (within a day at receipt) • Downloads and edits customer forecast/orders and makes data entry into the Company system immediately. • Creates and maintains manuals.

Sales/Customer/Vendor Support
• Partners with the Sales Team to meet and exceed customers’ service expectations.
Position Requirements
Bachelor,   1 to 2 Years work experience
Job Competencies (Knowledge, Skills, & Abilities)  
• Analysis
• Time Management
• Problem solving
• Math Skills
• Negotiation
• Presentation
• Product Knowledge
• Technical Communication
• Kaizen Methodology
Additional Information / Benefits
Full benefits
Paid overtime
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