Volunteer Receptionist

POSITION SUMMARY

The Volunteer Receptionist is the first point of contact for clients, visitors, and community members. This role provides a warm, welcoming presence and supports front-desk operations by greeting visitors and assisting with basic administrative tasks. Volunteers help create an organized, respectful, and supportive environment for everyone who enters the space.

The work location for this position is Goderich, Ontario.

In addition to specific key responsibilities identified in this position description, the incumbent is also responsible to contribute and support the overall culture and working environment of the organization by:

• Demonstrating and exemplifying the organization’s mission and values in day-to-day work
• Acting with the highest standard of professionalism with clients, family members, community partners, the general public and colleagues.
• Working in a manner that preserves and respects the privacy and confidentiality of personal health information
• Working in a manner that promotes and maintains the reputation of the organization and minimizes risk of harm and/or liability to the organization
• Working in a manner that complies with the organization’s policies and procedures
• Working in a manner that meets all Health and Safety requirements to ensure a healthy and safe workplace

• Follow the established process to open and close the reception area
• Greet clients and visitors in a friendly, professional manner and notify staff of arrivals
• Support clients in navigating the reception area (e.g., signing in, locating programs or staff)
• Maintain a clean and organized reception area
• Maintain a daily communication log to record important updates, visitor information, or shift notes so other volunteers and staff are informed
• Assist with administrative tasks such as sorting and distributing mail or filing and shredding documents
• Manage the inventory and order office supplies (i.e. coffee, creamer, printer paper, etc.)
• Work co-operatively with staff and volunteers requesting/receiving/giving assistance and work-related relief in a team spirited manner that is always courteous and professional
• Follow established procedures for safety, confidentiality and client interactions
• Notify staff promptly of urgent situations, concerns, or any safety issues

• Friendly, welcoming, and comfortable engaging with diverse individuals
• Clear written and verbal communication skills
• Reliable, punctual, and able to work independently with guidance
• Ability to maintain confidentiality and demonstrate good judgment
• Basic comfort with office equipment (training provided)
• Previous reception, customer service, or administrative experience is an asset

Interested parties should send a cover letter and resume to Ruth-Anne Young, Manager, Human Resources at: ruth.